Sound issue in HP Probook 430 G3 [driver?]

[idvish]

Hi everyone!
For some reason I can't solve an issue with sound in Kubuntu 15.10. My laptop (HP Probook 430 G3) is new, so I tried installing Windows to check if sound would work there. It didn't until I installed a driver from official HP web site. So I guess the problem in Linux is that the driver I need is proprietary and not installed. I went to Settings - Driver Manager, but the only option there is "Using Processor microcode firmware for Intel CPUs from intel-microcode". I checked it and rebooted but that didn't help.
Will appreciate your help!

[vinnywright]

I will guess the issue your having with sound is ,,,,their is none ?

what have you tried to get it working ?

post the output of

lspci -v

and

pactl list sources

when you go to paste the output back into this forum ,,,,,,,click the # button above the text field and paste it in between the CODE][/CODE tags that will appear

VINNY

[idvish]

Yes, there is no sound.

lspci -v output:

ivan-kubuntu@ivan-kubuntu-HP-ProBook-430-G3:~$ lspci -v
00:00.0 Host bridge: Intel Corporation Sky Lake Host Bridge/DRAM Registers (rev 08)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0
        Capabilities: <access denied>

00:02.0 VGA compatible controller: Intel Corporation Sky Lake Integrated Graphics (rev 07) (prog-if 00 [VGA controller])
        DeviceName: Onboard IGD
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0, IRQ 126
        Memory at c0000000 (64-bit, non-prefetchable) [size=16M]
        Memory at b0000000 (64-bit, prefetchable) [size=256M]
        I/O ports at 4000 [size=64]
        Expansion ROM at <unassigned> [disabled]
        Capabilities: <access denied>
        Kernel driver in use: i915

00:14.0 USB controller: Intel Corporation Device 9d2f (rev 21) (prog-if 30 [XHCI])
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, medium devsel, latency 0, IRQ 123
        Memory at c1300000 (64-bit, non-prefetchable) [size=64K]
        Capabilities: <access denied>
        Kernel driver in use: xhci_hcd

00:14.2 Signal processing controller: Intel Corporation Device 9d31 (rev 21)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0, IRQ 11
        Memory at c132a000 (64-bit, non-prefetchable) [size=4K]
        Capabilities: <access denied>

00:16.0 Communication controller: Intel Corporation Device 9d3a (rev 21)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0, IRQ 127
        Memory at c132b000 (64-bit, non-prefetchable) [size=4K]
        Capabilities: <access denied>
        Kernel driver in use: mei_me

00:17.0 SATA controller: Intel Corporation Device 9d03 (rev 21) (prog-if 01 [AHCI 1.0])
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 124
        Memory at c1328000 (32-bit, non-prefetchable) [size=8K]
        Memory at c132e000 (32-bit, non-prefetchable) [size=256]
        I/O ports at 4080 [size=8]
        I/O ports at 4088 [size=4]
        I/O ports at 4060 [size=32]
        Memory at c132c000 (32-bit, non-prefetchable) [size=2K]
        Capabilities: <access denied>
        Kernel driver in use: ahci

00:1c.0 PCI bridge: Intel Corporation Device 9d14 (rev f1) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0, IRQ 120
        Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
        I/O behind bridge: 00003000-00003fff
        Memory behind bridge: c1200000-c12fffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport

00:1c.5 PCI bridge: Intel Corporation Device 9d15 (rev f1) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0, IRQ 121
        Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
        Memory behind bridge: c1100000-c11fffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport

00:1d.0 PCI bridge: Intel Corporation Device 9d18 (rev f1) (prog-if 00 [Normal decode])
        Flags: bus master, fast devsel, latency 0, IRQ 122
        Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
        I/O behind bridge: 00002000-00002fff
        Memory behind bridge: c1000000-c10fffff
        Prefetchable memory behind bridge: 00000000ae900000-00000000aeafffff
        Capabilities: <access denied>
        Kernel driver in use: pcieport

00:1f.0 ISA bridge: Intel Corporation Device 9d48 (rev 21)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0

00:1f.2 Memory controller: Intel Corporation Device 9d21 (rev 21)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0
        Memory at c1324000 (32-bit, non-prefetchable) [size=16K]

00:1f.3 Multimedia audio controller: Intel Corporation Device 9d70 (rev 21)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 64, IRQ 16
        Memory at c1320000 (64-bit, non-prefetchable) [size=16K]
        Memory at c1310000 (64-bit, non-prefetchable) [size=64K]
        Capabilities: <access denied>
        Kernel driver in use: snd_hda_intel

00:1f.4 SMBus: Intel Corporation Device 9d23 (rev 21)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: medium devsel, IRQ 11
        Memory at c132d000 (64-bit, non-prefetchable) [size=256]
        I/O ports at efa0 [size=32]

01:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
        Subsystem: Hewlett-Packard Company Device 80ff
        Flags: bus master, fast devsel, latency 0, IRQ 125
        I/O ports at 3000 [size=256]
        Memory at c1204000 (64-bit, non-prefetchable) [size=4K]
        Memory at c1200000 (64-bit, non-prefetchable) [size=16K]
        Capabilities: <access denied>
        Kernel driver in use: r8169

02:00.0 Network controller: Intel Corporation Wireless 3165 (rev 81)
        Subsystem: Intel Corporation Dual Band Wireless AC 3165
        Flags: bus master, fast devsel, latency 0, IRQ 128
        Memory at c1100000 (64-bit, non-prefetchable) [size=8K]
        Capabilities: <access denied>
        Kernel driver in use: iwlwifi

03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 522a (rev 01)
        Subsystem: Hewlett-Packard Company Device 80ff
        Physical Slot: 8
        Flags: bus master, fast devsel, latency 0, IRQ 11
        Memory at c1000000 (32-bit, non-prefetchable) [size=4K]
        Capabilities: <access denied>

output of pactl list sources:

ivan-kubuntu@ivan-kubuntu-HP-ProBook-430-G3:~$ pactl list sources
Source #0
        State: SUSPENDED
        Name: alsa_output.pci-0000_00_1f.3.hdmi-stereo.monitor
        Description: Monitor of Built-in Audio Digital Stereo (HDMI)
        Driver: module-alsa-card.c
        Sample Specification: s16le 2ch 48000Hz
        Channel Map: front-left,front-right
        Owner Module: 6
        Mute: no
        Volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
                balance 0,00
        Base Volume: 65536 / 100% / 0,00 dB
        Monitor of Sink: alsa_output.pci-0000_00_1f.3.hdmi-stereo
        Latency: 0 usec, configured 0 usec
        Flags: DECIBEL_VOLUME LATENCY 
        Properties:
                device.description = "Monitor of Built-in Audio Digital Stereo (HDMI)"
                device.class = "monitor"
                alsa.card = "0"
                alsa.card_name = "HDA Intel PCH"
                alsa.long_card_name = "HDA Intel PCH at 0xc1320000 irq 129"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:00:1f.3"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "9d70"
                device.form_factor = "internal"
                device.string = "0"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        Formats:
                pcm

[vinnywright]

look @hear ,,,,, https://bugs.launchpad.net/ubuntu/+s...r/+bug/1536948

do post#3 first ,,,,,,,,,,then post #7

reboot check sound ,,,,,,,,and if good please repost the

pactl list sources

for my own knowledge.

VINNY

[Snowhog]

Do you still have the Live CD/DVD/USB you can boot from? If 'yes', does sound work there?

[idvish]

Vinny, thanks a lot! Sound does work now.
I've added these lines to /etc/modprobe.d/alsa-base.conf
options snd-hda-intel single_cmd=1
options snd-hda-intel probe_mask=1
options snd-hda-intel model=basic
Everything works now.
Thanks again! I've been trying to solve this for over a month!

[vinnywright]

Vinny, thanks a lot! Sound does work now.
I've added these lines to /etc/modprobe.d/alsa-base.conf
options snd-hda-intel single_cmd=1
options snd-hda-intel probe_mask=1
options snd-hda-intel model=basic
Everything works now.
Thanks again! I've been trying to solve this for over a month!

you are welcome ,,,this is what I do for fun but realy it was just some good googleing and knowing what to look for

how about that

pactl list sources

agin for me .

VINNY

[idvish]

Sorry, forgot about pactl list sources. Here it is:

ivan-kubuntu@ivan-kubuntu-HP-ProBook-430-G3:~$ pactl list sources
Source #0
        State: SUSPENDED
        Name: alsa_output.pci-0000_00_1f.3.analog-stereo.monitor
        Description: Monitor of Built-in Audio Analog Stereo
        Driver: module-alsa-card.c
        Sample Specification: s16le 2ch 48000Hz
        Channel Map: front-left,front-right
        Owner Module: 6
        Mute: no
        Volume: front-left: 65536 / 100% / 0,00 dB,   front-right: 65536 / 100% / 0,00 dB
                balance 0,00
        Base Volume: 65536 / 100% / 0,00 dB
        Monitor of Sink: alsa_output.pci-0000_00_1f.3.analog-stereo
        Latency: 0 usec, configured 0 usec
        Flags: DECIBEL_VOLUME LATENCY 
        Properties:
                device.description = "Monitor of Built-in Audio Analog Stereo"
                device.class = "monitor"
                alsa.card = "0"
                alsa.card_name = "HDA Intel PCH"
                alsa.long_card_name = "HDA Intel PCH at 0xc1320000 irq 129"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:00:1f.3"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "9d70"
                device.form_factor = "internal"
                device.string = "0"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        Formats:
                pcm

Source #1
        State: SUSPENDED
        Name: alsa_input.pci-0000_00_1f.3.analog-stereo
        Description: Built-in Audio Analog Stereo
        Driver: module-alsa-card.c
        Sample Specification: s16le 2ch 48000Hz
        Channel Map: front-left,front-right
        Owner Module: 6
        Mute: no
        Volume: front-left: 16462 /  25% / -36,00 dB,   front-right: 16462 /  25% / -36,00 dB
                balance 0,00
        Base Volume: 13076 /  20% / -42,00 dB
        Monitor of Sink: n/a
        Latency: 0 usec, configured 0 usec
        Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY 
        Properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = "CX20724 Analog"
                alsa.id = "CX20724 Analog"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "0"
                alsa.card = "0"
                alsa.card_name = "HDA Intel PCH"
                alsa.long_card_name = "HDA Intel PCH at 0xc1320000 irq 129"
                alsa.driver_name = "snd_hda_intel"
                device.bus_path = "pci-0000:00:1f.3"
                sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
                device.bus = "pci"
                device.vendor.id = "8086"
                device.vendor.name = "Intel Corporation"
                device.product.id = "9d70"
                device.form_factor = "internal"
                device.string = "front:0"
                device.buffering.buffer_size = "65536"
                device.buffering.fragment_size = "32768"
                device.access_mode = "mmap+timer"
                device.profile.name = "analog-stereo"
                device.profile.description = "Analog Stereo"
                device.description = "Built-in Audio Analog Stereo"
                alsa.mixer_name = "Conexant CX20724"
                alsa.components = "HDA:14f150f4,103c80ff,00100101"
                module-udev-detect.discovered = "1"
                device.icon_name = "audio-card-pci"
        Ports:
                analog-input-internal-mic: Internal Microphone (priority: 8900)
                analog-input-mic: Microphone (priority: 8700, not available)
        Active Port: analog-input-internal-mic
        Formats:
                pcm

[vinnywright]

do you have HDMI out on that box ?

have you checked to see if it works (the sound through it) if so

VINNY

[idvish]

Previously, when sound didn't work, HDMI out was the only option in that box. Now there is built-in audio analog stereo and no HDMI. But that's fine for me because I am not planning to use it and even can't check if it works because I don't have a cable.