Announcement

**Snowhog** · Apr 02, 2021, 09:15 AM

Launch System Settings. Scroll down to Hardware and click on Driver Manager and see if a driver is identified for the webcam that can be selected.

**claydoh** · Apr 02, 2021, 09:32 AM

Code:

[QUOTE]~$ lsusb
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hu
b
Bus 001 Device 004: ID 8087:07dc Intel Corp.
Bus 001 Device 003: ID 138a:003f Validity Sensors, Inc. VFS49
5 Fingerprint Reader
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub[/QUOTE]

This shows that there is no webcam present, or connected. Even if there were no drivers available for it, a device *should* still be detected in lsusb (or lspci).
We seem to need more specific model info on this laptop, as there seem to be many different versions of this , and determining which webcam it is hard without a device ID

Does your laptop have a dedicated function key to turn on/off the webcam? Also, check the bios just to see if anything in there is disabling it. And while there perhaps try disabling secure boot, and see if that has any effect.

**optmed** · Apr 02, 2021, 10:27 AM

thanks both for your reply.

I looked at the drivers, but can't find anything specifically related to a webcam. I can't find a dedicated function key either...secure boot in the bios is disabled and while there's an option to disable the microphone, there's no option to disable the webcam. I looked everywhere (google, etc) but can't find any reference to bios or dedicated key when it comes to the G2 (or G3).

do you think that the only way to find out is to literally have a technician look at it?

**claydoh** · Apr 02, 2021, 12:26 PM

What is the specific full model number?
So we can try and find which one HP says it is. You said everything works in Windows, I assume that includes the webcam? If so its probably isn't broken or disconnected.

In Windows you should be able to get info from the Device Manager

https://www.wikihow.com/Find-Hardware-ID

Of course if it is not showing up in Windows then you have to see if something is physically wrong.

Sent from my LM-V600 using Tapatalk

**optmed** · Apr 02, 2021, 01:12 PM

thanx claydoh. I really appreciate your help. Unfortunately I"m only running Kubuntu on this machine. I"ll try and get the full model number on the basis of the info I find on the back of the laptop - barcodes, etc - and post the result here.

btw, yes, the webcam was working in Windows when I received the laptop home and tested it.

**claydoh** · Apr 02, 2021, 01:21 PM

You can get the sku# from the bios screen usually,
Something like this

https://www.ebay.com/itm/Hp-ZBook-15...4AAOSwmkRgZzZF

**optmed** · Apr 02, 2021, 03:09 PM

thanks! hope this is helpful

**jglen490** · Apr 02, 2021, 03:11 PM

If you run

Code:

sudo inxi -Mxxxx

it will reveal all the mobo stuff, and

Code:

sudo inxi --usb

if it's a USB device.

EDIT: sudo is not necessary on the inxi --usb selection, but it doesn't hurt anything, either.

**claydoh** · Apr 02, 2021, 03:25 PM

Originally posted by jglen490 View Post

If you run

Code:

sudo inxi -Mxxxx

it will reveal all the mobo stuff, and

Code:

sudo inxi --usb

if it's a USB device.

EDIT: sudo is not necessary on the inxi --usb selection, but it doesn't hurt anything, either.

Will this show devices that do not appear in a normal lsusb output? Hoping it can, though the options of course are many, and I am not clear headed today.

Code:

$ inxi --usb
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
Device-1: 1-6:9 info: Syntek Integrated Camera type: Video rev: 2.0
Device-2: 1-7:3 info: Shenzhen Goodix Fingerprint Reader type: <vendor specific> rev: 2.0
Device-3: 1-10:4 info: Intel type: Bluetooth rev: 2.0
Hub: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1
dohbuoy@flex15:~$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 27c6:55b4 Shenzhen Goodix Technology Co.,Ltd. Fingerprint Reader
Bus 001 Device 009: ID 174f:2426 Syntek Integrated Camera
Bus 001 Device 004: ID 8087:0aaa Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

**jglen490** · Apr 02, 2021, 11:39 PM

I think it provides a clearer picture of a lot of the info that can be found with lsusb, lshw, hwinfo, lspci, and puts it into a more useful presentation.

You're right, inxi can be complex. But if you learn some basic inputs like the upper case letter options and stuff like --usb, it's really neat!!

**optmed** · Apr 03, 2021, 03:18 AM

here're the results:

~$ sudo inxi -Mxxxx
Machine:
Type: Laptop System: Hewlett-Packard product: HP ZBook 15 G2 v: A3009DD10303
serial: CND5150JZX Chassis:type: 10 serial: CND5150JZX
Mobo: Hewlett-Packard model: 2253 v: KBC Version 03.12 serial: PENNRI21T8J03K
UEFI: Hewlett-Packard v: M70 Ver. 01.26 date: 03/03/2020

~$ sudo inxi --usb
USB:
Hub: 1-0:1 info: Full speed (or root) Hub ports: 3 rev: 2.0
Hub: 1-1:2 info: Intel ports: 6 rev: 2.0
Device-1: 1-1.1:3 info: Validity Sensors VFS495 Fingerprint Reader
type: <vendor specific> rev: 1.1
Device-2: 1-1.6:4 info: Intel type: Bluetooth rev: 2.0
Hub: 2-0:1 info: Full speed (or root) Hub ports: 3 rev: 2.0
Hub: 2-1:2 info: Intel ports: 8 rev: 2.0

thanks!

**optmed** · Apr 07, 2021, 12:51 AM

bump?

is the info above of any use, i.e., is it possible to do something about this? whenever you guys have time, of course. Thanks!

**optmed** · Apr 14, 2021, 11:22 AM

would anyone be so kind as to get back to me on this? I'd really appreciate it...thank you.

Announcement

webcam not recognised - HP Zbook G2

[Multimedia] webcam not recognised - HP Zbook G2

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