G'day folks
System Information as requested of posters to this forum:
Dell Dimension 4600i desktop dual booting WinXP and Kubuntu 14.04, KDE 4.13.0, 320GB internal HDD, comprising WinXP 30GB, Data 239GB (both NTFS), 22GB ext4 Kubuntu 14.04, 3GB Linux swap. CPU Intel 2.6GHz P4 with hyperthreading (makes it look dual core in System Monitors, but I doubt it), 32 bit, 1.5GB RAM, 2 x optical drives.
I was trying to use Backup (installed from Ubuntu Software Centre) to make a backup of my NTFS data partition to a 2TB Seagate USB 2 external HDD (also NTFS). The backup failed early in the process, with a message I didn't save, but which mentioned something about a .tmp file that did not exist. The HDD was then not visible on Dolphin, although 2 other external drives still were, along with the internal drives. I rebooted to get the drive to show again, which it did in the side list, but would not mount, with the message below appearing in Dolphin:
An error occurredwhile accessing 'Expansion Drive', the system responded: Therequested operation has failed: Error mounting /dev/sdb1 at/media/frankadmin/Expansion Drive: Command-line `mount -t "ntfs"-o"uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,d mask=0077,fmask=0177""/dev/sdb1" "/media/frankadmin/Expansion Drive"'exited with non-zero exit status 13: $MFTMirr does not match $MFT(record 0). Failed to mount '/dev/sdb1': Input/output error NTFS iseither inconsistent, or there is a hardware fault, or it's aSoftRAID/FakeRAID hardware. In the first case run chkdsk /f onWindows then reboot into Windows twice. The usage of the /f parameteris very important! If the device is a SoftRAID/FakeRAID then firstactivate it and mount a different device under the /dev/mapper/directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the'dmraid' documentation for more details.
The KDE Partition manager sees the drive, but unmounted, and with an NTFS file system, but as empty (all 1.8TB available). GParted also sees it as unmounted, does not comment on availabile space, and has similar error message suggestion of fixing in Windows with chkdsk /f.
I shut down, disconnected all external drives, booted into WinXP, ignored its suggestion to check the data drive, and confirmed WinXP could see and read the files in the data drive. Connected the 2TB external HDD, and it was able to be seen and read by WinXP as well. I ran the disk check via tools on both drives, without selecting fix, or missing sectors, and both checks completed successfully (with no output/result showing; presumably OK?). Booted back into Kubuntu, and no change; 2TB drive can't be mounted.
The 2TB external HDD has a lot of other backups on it, so I am reluctant to mess around too much with it, particularly as Windows doesn't seem to think anything is wrong with it.
My question is about what might be making Kubuntu think the drive is not mountable/readable, how can this be fixed, and what might be the best backup solution for my needs? I see that Luckbackup and Back in Time seem to rate well, but are not supported by Canonical.
Any suggestions/advice gratefully received.
Cheers
System Information as requested of posters to this forum:
Dell Dimension 4600i desktop dual booting WinXP and Kubuntu 14.04, KDE 4.13.0, 320GB internal HDD, comprising WinXP 30GB, Data 239GB (both NTFS), 22GB ext4 Kubuntu 14.04, 3GB Linux swap. CPU Intel 2.6GHz P4 with hyperthreading (makes it look dual core in System Monitors, but I doubt it), 32 bit, 1.5GB RAM, 2 x optical drives.
I was trying to use Backup (installed from Ubuntu Software Centre) to make a backup of my NTFS data partition to a 2TB Seagate USB 2 external HDD (also NTFS). The backup failed early in the process, with a message I didn't save, but which mentioned something about a .tmp file that did not exist. The HDD was then not visible on Dolphin, although 2 other external drives still were, along with the internal drives. I rebooted to get the drive to show again, which it did in the side list, but would not mount, with the message below appearing in Dolphin:
An error occurredwhile accessing 'Expansion Drive', the system responded: Therequested operation has failed: Error mounting /dev/sdb1 at/media/frankadmin/Expansion Drive: Command-line `mount -t "ntfs"-o"uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,d mask=0077,fmask=0177""/dev/sdb1" "/media/frankadmin/Expansion Drive"'exited with non-zero exit status 13: $MFTMirr does not match $MFT(record 0). Failed to mount '/dev/sdb1': Input/output error NTFS iseither inconsistent, or there is a hardware fault, or it's aSoftRAID/FakeRAID hardware. In the first case run chkdsk /f onWindows then reboot into Windows twice. The usage of the /f parameteris very important! If the device is a SoftRAID/FakeRAID then firstactivate it and mount a different device under the /dev/mapper/directory, (e.g. /dev/mapper/nvidia_eahaabcc1). Please see the'dmraid' documentation for more details.
The KDE Partition manager sees the drive, but unmounted, and with an NTFS file system, but as empty (all 1.8TB available). GParted also sees it as unmounted, does not comment on availabile space, and has similar error message suggestion of fixing in Windows with chkdsk /f.
I shut down, disconnected all external drives, booted into WinXP, ignored its suggestion to check the data drive, and confirmed WinXP could see and read the files in the data drive. Connected the 2TB external HDD, and it was able to be seen and read by WinXP as well. I ran the disk check via tools on both drives, without selecting fix, or missing sectors, and both checks completed successfully (with no output/result showing; presumably OK?). Booted back into Kubuntu, and no change; 2TB drive can't be mounted.
The 2TB external HDD has a lot of other backups on it, so I am reluctant to mess around too much with it, particularly as Windows doesn't seem to think anything is wrong with it.
My question is about what might be making Kubuntu think the drive is not mountable/readable, how can this be fixed, and what might be the best backup solution for my needs? I see that Luckbackup and Back in Time seem to rate well, but are not supported by Canonical.
Any suggestions/advice gratefully received.
Cheers
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