Ubuntu 13.04 doesn't recognize USB hard drives

[Tassadar]

Hi all,

I've Kubuntu 13.04 and have a problem that I can' solve.

I've been looking for information and it's quite clear that it's a problem that appears with all distros based on Ubuntu 13.04, but I've not find any solution.

Problem is very simple: When I connect a hard drive via USB it's not recognized/automounted. I've try only NTFS partitioned disks, and as I've read, here is the problem (This problem is in 13.04, with 12.10 works ok)

Anyone knows how to fix it?

Many thanks in advance

[verndog]

Monitor syslog as you plug in the device and observe what happens. Give it 5 minutes. Also output uname -r

[Rog132]

USB devices

1) Plug the device in / turn it on

Run the dmesg command in the konsole.

As example at there:

[ 536.638858] usb 1-1: new high-speed USB device number 2 using ehci-pci
[ 536.771471] usb 1-1: New USB device found, idVendor=059f, idProduct=102a
[ 536.771478] usb 1-1: New USB device strings: Mfr=10, Product=11, SerialNumber=5
[ 536.771484] usb 1-1: Product: LaCie Device
[ 536.771488] usb 1-1: Manufacturer: LaCie
[ 536.771492] usb 1-1: SerialNumber: 2940D09D4CFF
[ 536.878345] Initializing USB Mass Storage driver...
[ 536.878687] scsi6 : usb-storage 1-1:1.0
[ 536.878883] usbcore: registered new interface driver usb-storage
[ 536.878890] USB Mass Storage support registered.
[ 537.917354] scsi 6:0:0:0: Direct-Access Hitachi HDS721010CLA332 PQ: 0 ANSI: 2 CCS
[ 537.918600] sd 6:0:0:0: Attached scsi generic sg4 type 0
[ 537.919773] sd 6:0:0:0: [sdd] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
[ 537.922008] sd 6:0:0:0: [sdd] Write Protect is off
[ 537.922018] sd 6:0:0:0: [sdd] Mode Sense: 28 00 00 00
[ 537.923004] sd 6:0:0:0: [sdd] No Caching mode page present
[ 537.923012] sd 6:0:0:0: [sdd] Assuming drive cache: write through
[ 537.926844] sd 6:0:0:0: [sdd] No Caching mode page present
[ 537.926851] sd 6:0:0:0: [sdd] Assuming drive cache: write through
[ 537.935306] sdd: sdd1
[ 537.939391] sd 6:0:0:0: [sdd] No Caching mode page present
[ 537.939398] sd 6:0:0:0: [sdd] Assuming drive cache: write through
[ 537.939405] sd 6:0:0:0: [sdd] Attached SCSI disk

=> The device is detected

2) What is the lsusb telling ?

At here:

:~$ lsusb
Bus 001 Device 002: ID 059f:102a LaCie, Ltd Rikiki Hard Drive

3) What is the blkid telling

At here:

:~$ sudo blkid
[sudo] password for rog132:

/dev/sdd1: LABEL="LaCie" UUID="B620337D20334421" TYPE="ntfs"

=> It is /dev/sdd

4) what is the fdisk telling ?

At here:

:~$ sudo fdisk -l /dev/sdd

Disk /dev/sdd: 1000.2 GB, 1000204886016 bytes
255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x686e8b0e

Device Boot Start End Blocks Id System
/dev/sdd1 63 1953520064 976760001 7 HPFS/NTFS/exFAT

[Tassadar]

Many Thanks Rog132,

lsusb returns this:

Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 152d:2336 JMicron Technology Corp. / JMicron USA Technology Corp. Hard Disk Drive
Bus 001 Device 004: ID 1bcf:0005 Sunplus Innovation Technology Inc.

sudo blkid returns the same with the unit plug or unplugged, so it seems not to recognize it.

The USB 2.0 DockStation (Sharkoon QuickPort XT) is the JMicron.

I've try a 2 terabytes disk MBR in this dockstarion and works ok (correctly recognized and mounted), the problem comes with 3 tb disks using GPT system and the JMicron USB 2.0 dockstation. The command sudo fdisk -l /dev/sdb returns this:

AVISO: GPT (Tabla de partición GUID) detectado en '/dev/sdb'! La utilidad fdisk no soporta GPT. Use GNU Parted.


Disco /dev/sdb: 801.6 GB, 801569726464 bytes
256 cabezas, 63 sectores/pista, 97071 cilindros, 1565565872 sectores en total
Unidades = sectores de 1 * 512 = 512 bytes
Tamaño de sector (lógico / físico): 512 bytes / 512 bytes
Tamaño E/S (mínimo/óptimo): 512 bytes / 512 bytes
Identificador del disco: 0x4fe4e6af

Dispositivo Inicio Comienzo Fin Bloques Id Sistema
/dev/sdb1 1 4294967295 2147483647+ ee GPT

Size is wrongly recognized as 801,6 gb instead of the 3000gb.

I have to say that using a USB 3.0 dockstation there is no problem, 3tb gpt is mounted ok no matter if I connect to USB 2.0 or USB 3.0 connector:

AVISO: GPT (Tabla de partición GUID) detectado en '/dev/sdb'! La utilidad fdisk no soporta GPT. Use GNU Parted.


Disco /dev/sdb: 3000.6 GB, 3000592982016 bytes
256 cabezas, 63 sectores/pista, 363376 cilindros, 5860533168 sectores en total
Unidades = sectores de 1 * 512 = 512 bytes
Tamaño de sector (lógico / físico): 512 bytes / 512 bytes
Tamaño E/S (mínimo/óptimo): 512 bytes / 512 bytes
Identificador del disco: 0x4fe4e6af

Dispositivo Inicio Comienzo Fin Bloques Id Sistema
/dev/sdb1 1 4294967295 2147483647+ ee GPT

As you can see, here it's correctly recognized as 3000gb, so the problem comes with USB 2.0 dock station and 3tb gpt disk, in both usb 3.0 and 2.0 connectors.

The problem is not caused by the dock station since in Widows 7 works ok, it looks like some kind of incompatibility of Linux and jmicron dock station.

I've read about Intel intel rapid storage technology drivers or something like this, but I've found it to download only for windows, not linux....

What can I do?

Many thanks

[verndog]

Try what I suggested. From a terminal

 tail -f /var/log/syslog

Then plug in you USB device. After the "new" message, wait for about 5 minutes to see if it gets mounted.

If not you may have this scsi error:
http://www.spinics.net/lists/stable/msg16022.html

[Rog132]

Efi gpt

As the the fdisk says 'fdisk doesn't support GPT. Use GNU Parted.'

AVISO: GPT (Tabla de partición GUID) detectado en '/dev/sdb'! La utilidad fdisk no soporta GPT. Use GNU Parted.


Disco /dev/sdb: 3000.6 GB, 3000592982016 bytes
256 cabezas, 63 sectores/pista, 363376 cilindros, 5860533168 sectores en total
Unidades = sectores de 1 * 512 = 512 bytes
Tamaño de sector (lógico / físico): 512 bytes / 512 bytes
Tamaño E/S (mínimo/óptimo): 512 bytes / 512 bytes
Identificador del disco: 0x4fe4e6af

Dispositivo Inicio Comienzo Fin Bloques Id Sistema
/dev/sdb1 1 4294967295 2147483647+ ee GPT

Try with the parted:

sudo parted /dev/sdb print

Is the parted information correct ?

If it is - then you could try manual mount:

Make a mount dir:

sudo mkdir -p /media/tempdir

Try to mount it (Check your parted information !):

sudo mount -t ntfs /dev/sdb1 /media/tempdir

Do you get any errors ? Or is it mounted ?


Links

Same kind of (older) problem - Unable to mount 3TB external drive: http://www.overclock.net/t/1097700/u...external-drive

It has a link to the - How to mount a partition on a disk that has an EFI GPT partition table in Debian GNU/Linux 5.0.3 (Lenny) : http://www.pjc.me.uk/efi-gpt/index.html

...and more: http://www.google.ca/search?as_q=ubu...pe=&as_rights=

[Tassadar]

Many thanks again, Rog132

sudo parted /dev/sdb print says something like: Error, a partition can't be made out of the disk.

I'm starting to think there is no way to do this...

Thanks