Where have the Avatars gone?

[vinnywright]

Click on my username and click on Private Message. Are allowed to do this?

I am no longer seeing the option to PM by clicking your user name or from your profile

VINNY

[benny_fletch]

@Snowhog

Still no access to editing my Avatar. Also, when I click on your name it does not give an option for a PM and I am not allowed to send you one via "Send New Message" either.

[vinnywright]

nope still not working ,,,,,,all the above cant access change profile,avatar or PM

VINNY

[Snowhog]

****e! (Irish/British slang for, well, you can guess).

I'm still working this issue. I've already confirmed that the custom avatars and profile pictures are intact -- they are in our database. Still haven't figured out why they aren't being displayed in the forum, or why you can't change your profile or PM.

Please do me a big favor and document the actions you take and the results when attempting to access Settings and trying to PM anyone?

[vinnywright]

OK.
I click settings top right of forum page, this dose take me to my settings page, now if I click edit profile or edit avatar under "my settings" on the left side of the my settings page I get the

vBulletin Message

vinnywright, you do not have permission to access this page. This could be due to one of several reasons:

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

Log Out Home

if (like on this post ) I click your name on one of the replys I get a box with the options , view profile,view forum posts,view blog entries,view articles, no PM choice.
if I click view profile (in that list) I do get your profile but thare is no option to PM you in their .

need anything else I will comply ,,,,,,

VINNY

[benny_fletch]

I click on Settings in the top right corner, if I click on "Edit Profile", "Edit Avatar", or "General Settings" I receive an access denied error, much like the one I posted earlier, but here it is again:

vBulletin Message
benny_fletch, you do not have permission to access this page. This could be due to one of several reasons:
1) Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2) If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

As for the PMs, I notice I have a Notification and I select to view it. Once there, I find no way to reply to you. The only option I have is to "Delete this Message". I also have no option to send you a message by clicking on your name (only options: View Profile, View Forum Posts, View Blog Entries, and View Articles). When I try to click "Send New Message" I get another access denied message (same as above).

Around 5PM PST I will be going to a friends house for a BBQ and they do not internet access so I will not be able to assist for about four or so hours. Just FYI.

EDIT: I have also notice that this thread does not show what memebrs have viewed it (where as other older threads have this listed at the bottom. I don't know if this is an issue, but I wanted to share the revelation).

[Snowhog]

Thank you for the information. I'm working with one of the vBulletin Forum Moderators in an attempt to isolate the problem.

[vinnywright]

I will be available for trial and error testing until about 10:00-11:00PM EST US
sporadicly ,, and be patient with me as I'm slow to type

VINNY

[Snowhog]

I appreciate everyone's patience. I do not know what happened to cause this problem. I am confident that it will be identified and remedied. Hopefully sooner rather than later.

[vinnywright]

I am noticing that I don't stay logged in as long either ,, like I used to be able to walk away from the computer with the KFN page up , come back 1/2 hour later and still be logged in ,,,,,,now I just gave the dog a shower and when I got back I had to re log in .

don't know if it's relevant to the current issue but thought I'd mention it anyway just in case

VINNY

[Snowhog]

Thanks.

I've registered with vbulletin.com and posted the issues there as well. The technical people of vBulletin are in that forum, so I'm hoping that they'll be able to help me isolate the cause and fixes.

[vinnywright]

it would appear as though things are back to normal ,,,,,I did not try to change any settings in "my settings" page but I was able to access all the different sections now and clicking your name gives the additional options of ,privet message and add as contact,

will try to PM you now

VINNY

edit: O and the avatars are showing up now as well

[SteveRiley]

Yup, Snowhog and I got on the phone to discuss a potential setting change that was the root of the problem. All back to normal now.

[vinnywright]

Yup, Snowhog and I got on the phone to discuss a potential setting change that was the root of the problem. All back to normal now.

SOoooooo what was the culprit?

VINNY

[Snowhog]

Moi, me. I did it. I cannot tell a lie. Really. I made oh so small a setting change and, well the rest is (now) history.