I've been using the loaner recently and kept my activity down to the bare minimum. I wanted the least amount of stuff to have to remember to backup/copy/think about. So I've been MIA.
In keeping with my "normal" I have a LONG story to tell about the repaired laptop. It isn't. And the shine has definitely come off System76 for me. Ready?
Their estimate was at least 10-14 days after sending it, time for shipping, then receiving it, putting it through its paces, diagnosing the random lockup and overheating issues, replace the broken lid/hinge, and send it back. Much sooner than that I received a notice from UPS saying I had a package, signature required, coming tomorrow from some computer company (in SoCal) I've never heard of. I sent a message to Sys76 with the full name/info from UPS and asked if they knew anything about it. I didn't get a response to that question.
But I was told that my laptop had been received and was being worked on by the technicians. I said...okay...I'm really confused right now because I don't have any other computer-related things going on, and had no idea what that UPS notice was about.
Next day, I called the computer place named on the label. It took a good deal of running around and looked fruitless until System76 came up. Voila! THEY had my computer and had sent it back to me. I said "but no one ever called, as instructed on the note I'd put in the computer, to get login info" and he said, well, I'm not a tech and I don't know about that. I was shaking my head because I knew where this was leading.
Then I talked to Sys76. They apologized for the confusion, and acknowledged that some of their repairs are done at this place in SoCal, not in Colorado where they're located, but that info shouldn't have been on the shipping label. I told them I didn't understand how the laptop could've been tested for the lockups/overheating, but would wait and see once I got it.
The laptop came, and when I opened the box I thought they'd sent me the wrong one--its lid was a cheap, generic lid with no brand name/logo on it, not at all like what I originally had. But once I fired it up, it was definitely mine. I wrote them that I was VERY unhappy with the lid, and didn't know yet whether the lockup/heat issues were solved, as there was no pattern to those. Guess what happened next? Go ahead. I'll give you one millisecond...
IT LOCKED UP. Just like that. The next day it overheated, too.
I've updated them but with the weekend I'm not expecting a reply right away.
I'm not happy. The shine has definitely come off what I thought was a perfect computer company.
In keeping with my "normal" I have a LONG story to tell about the repaired laptop. It isn't. And the shine has definitely come off System76 for me. Ready?
Their estimate was at least 10-14 days after sending it, time for shipping, then receiving it, putting it through its paces, diagnosing the random lockup and overheating issues, replace the broken lid/hinge, and send it back. Much sooner than that I received a notice from UPS saying I had a package, signature required, coming tomorrow from some computer company (in SoCal) I've never heard of. I sent a message to Sys76 with the full name/info from UPS and asked if they knew anything about it. I didn't get a response to that question.
But I was told that my laptop had been received and was being worked on by the technicians. I said...okay...I'm really confused right now because I don't have any other computer-related things going on, and had no idea what that UPS notice was about.
Next day, I called the computer place named on the label. It took a good deal of running around and looked fruitless until System76 came up. Voila! THEY had my computer and had sent it back to me. I said "but no one ever called, as instructed on the note I'd put in the computer, to get login info" and he said, well, I'm not a tech and I don't know about that. I was shaking my head because I knew where this was leading.
Then I talked to Sys76. They apologized for the confusion, and acknowledged that some of their repairs are done at this place in SoCal, not in Colorado where they're located, but that info shouldn't have been on the shipping label. I told them I didn't understand how the laptop could've been tested for the lockups/overheating, but would wait and see once I got it.
The laptop came, and when I opened the box I thought they'd sent me the wrong one--its lid was a cheap, generic lid with no brand name/logo on it, not at all like what I originally had. But once I fired it up, it was definitely mine. I wrote them that I was VERY unhappy with the lid, and didn't know yet whether the lockup/heat issues were solved, as there was no pattern to those. Guess what happened next? Go ahead. I'll give you one millisecond...
IT LOCKED UP. Just like that. The next day it overheated, too.
I've updated them but with the weekend I'm not expecting a reply right away.
I'm not happy. The shine has definitely come off what I thought was a perfect computer company.
). They've assured me that they're going to make this right, and I still believe them. Time will tell.
... 'perspective' might be another word for "entertainment." Keep us posted, my friend.
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