Can't Configure a printer

[apalmela]

Hello all

My problem is that I can't print anything in my HP Deskjet 820C.
I configure the printer, but when i trie to print a test page nothing appened......

I already tried to print from a couple of programs like OO or Firefox but nothing appens also.

Does anyone have the same problem ?

Thank you in advance.

Best regards

André

[Patrick]

Re: Can't Configure a printer

I usually have to wait around 5 minutes for my printer to kick into action but after that it works fine.

I have an HP PSC 1315.

[slyther]

Re: Can't Configure a printer

How is your printer connected?
I had a similar problem yesterday trying to configure my HP V40xi all-in-one.

You need to have hplip and cups installed (hplip has all the HP drivers).

My printer wasn't working even though it was showing up in the add printers wizard. I selected the proper USB devise at first, and was having the same problem you are.
I then tried a fresh 'add printer' and realized that the same printer was also showing up as being connected to a parallel port (which it's not). I selected this printer instead of the USB connected and it workded fine.

I hope this helps you.

[apalmela]

Re: Can't Configure a printer

Hello

My printer is connected by parallel port.

I tried to install it with the HPLIP drivers, but my printer (Deskjet 820) does not apear in the list.

i tried to install the printer with the CUPS web interface but i don't know the login....

Does anyone have any more ideias ?

Best regards

André

[randcoop]

Re: Can't Configure a printer

Don't look in the HPLIP list. Look in the HP list. You'll find your Hp820 there and I believe it should install.

[randcoop]

Re: Can't Configure a printer

I forgot to explain how to get into CUPS.

It's a bit of a mess in Kubuntu, I think, but if you follow these steps, it should work:

As root, edit the /etc/group file:

sudo kwrite /etc/group

Find the line that starts with "shadow" and at the end of the line (no spaces), add the word cupsys (if there is a user name at the end of the line, you need to add a comma between the user name and cupsys, but again no spaces).

Now you need to restart cups:

sudo /etc/init.d/cupsys restart

Now, in your browser, enter an address of localhost:631/admin

You'll be asked for user name and password...just use your username and password.

Should put you into the CUPS system.

[apalmela]

Re: Can't Configure a printer

Thank you for your help.

The bug is that i configure the printer with the drivers in the HP list (not the HPLIP) but when I trie to print nothing get's printed....

I made the chages you told but I still can't login into cups admin
But I have new information:
In the cups "Manage Printers" page there is an error information under the printer.
It says:

Printer State: stopped, accepting jobs.
"Unable to open parallel port device file "/dev/lp0": Permission denied"
Device URI: parallel:/dev/lp0

Does this mean anything to you ?

Thanks
Best regards
André

[randcoop]

Re: Can't Configure a printer

Permissions problem indicates that your /dev/lp0 is only permitting root access.

Try this:

sudo chmod 777 /dev/lp0

Then try printing. You shouldn't get the permissions error.

[apalmela]

Re: Can't Configure a printer

Yes, I no more get the permissions error.....

But steel no test page printed....

I trie a test page, and the cups says is processing it, but no page leaves the printer......

What more can i do ?

Thank you very much for all your help!

Best regards

André Palmela

[randcoop]

Re: Can't Configure a printer

First, try removing the installed printer and re-installing. When you install it this time, when you get to the window that asks for the local port, don't just assume that you want the top one (parallel port #1). Scroll past the USB port list and see if there's a parallel port showing an HP (that's your printer). If there is, select that one as your port.

Let me know what HP's are showing in the local port list if this doesn't work.

[apalmela]

Re: Can't Configure a printer

Ok I tried to install the printer again in both ways (user and administrator) but none of them worked......

in the window you refer I have:

Parallel Port 1 - Hewllett-Packard Deskjet 820C

Serial - nothing

USB - USB Printer #1
USB Printer #1
...
USB Printer #16

Others : - HP no device found
- Parallel Port #1 - Canon
- Parallel Port #1 - Epson

I choose the first one, and I tried to input "HP:/dev/lp0" to force the use of the Others option, but I doesn't work also!

Here is my IPP Report, if it helps!:

Attribute
Values
printer-state
0x4
printer-state-reasons
none
printer-state-message

printer-is-accepting-jobs
True
printer-up-time
Tue Oct 25 17:03:03 2005
printer-state-time
Tue Oct 25 17:02:54 2005
printer-current-time
2005-10-25, 16:03:03 +0000
queued-job-count
1
printer-uri-supported
ipp://ubuntu:631/printers/printer
uri-authentication-supported
requesting-user-name
uri-security-supported
none
printer-name
printer
printer-location
/dev/lp0
printer-info
HP DeskJet 710C
printer-more-info
ipp://ubuntu:631/printers/printer
job-quota-period
0
job-k-limit
0
job-page-limit
0
job-sheets-default
none
none
device-uri
parallel:/dev/lp0
color-supported
True
pages-per-minute
1
printer-make-and-model
HP DeskJet 710C Foomatic/pnm2ppa (recommended)
media-supported
Letter
A4
A5
B5
Env10
EnvC5
EnvDL
EnvISOB5
EnvMonarch
Executive
Legal
media-default
A4
finishings-supported
0x3
finishings-default
0x3
printer-type
0x100c
pdl-override-supported
not-attempted
ipp-versions-supported
1.0
1.1
operations-supported
0x2
0x4
0x5
0x6
0x8
0x9
0xa
0xb
0xc
0xd
0x10
0x11
0x12
0x14
0x22
0x23
0x4001
0x4002
0x4003
0x4004
0x4005
0x4006
0x4007
0x4008
0x4009
0x400b
0x400c
multiple-document-jobs-supported
True
multiple-operation-time-out
Thu Jan 1 01:01:00 1970
multiple-document-handling-supported
separate-documents-uncollated-copies
separate-documents-collated-copies
charset-configured
notused
charset-supported
us-ascii
iso-8859-1
iso-8859-2
iso-8859-3
iso-8859-4
iso-8859-5
iso-8859-6
iso-8859-7
iso-8859-8
iso-8859-9
iso-8859-10
iso-8859-13
iso-8859-14
iso-8859-15
utf-8
windows-874
windows-1250
windows-1251
windows-1252
windows-1253
windows-1254
windows-1255
windows-1256
windows-1257
windows-1258
koi8-r
koi8-u
natural-language-configured
en
generated-natural-language-supported
en
document-format-default
application/octet-stream
document-format-supported
application/octet-stream
application/pdf
application/postscript
application/vnd.cups-command
application/vnd.cups-form
application/vnd.cups-postscript
application/vnd.cups-raster
application/vnd.cups-raw
application/vnd.hp-hpgl
application/x-cshell
application/x-perl
application/x-shell
image/gif
image/jpeg
image/png
image/tiff
image/x-alias
image/x-bitmap
image/x-photocd
image/x-portable-anymap
image/x-portable-bitmap
image/x-portable-graymap
image/x-portable-pixmap
image/x-sgi-rgb
image/x-sun-raster
image/x-xbitmap
image/x-xpixmap
text/html
text/plain
compression-supported
none
gzip
job-priority-supported
100
job-priority-default
50
copies-supported
[ 1, 100 ]
copies-default
1
page-ranges-supported
True
number-up-supported
1
2
4
6
9
16
number-up-default
1
orientation-requested-supported
0x3
0x4
0x5
0x6
orientation-requested-default
0x3
job-hold-until-supported
no-hold
indefinite
day-time
evening
night
second-shift
third-shift
weekend
job-hold-until-default
no-hold
job-sheets-supported
none
classified
confidential
secret
standard
topsecret
unclassified



Best Regards

André

[randcoop]

Re: Can't Configure a printer

Did you remove the printer and re-install it? It looks like there is still a queued job.

I'm sorry, but I don't think I can add anything more to what I've tried. I don't know why it's not working. Seems strange. If you don't get any better answers here, consider consulting the Ubuntu forums. They specific Kubuntu forums and you can search the entire site for possible problems like yours and their solutions.

[apalmela]

Re: Can't Configure a printer

Yes I re-install the printer and tried a test print page....

Thank you for all your help!
I couldn't solve the problem, but the important was that I know more than then....

Again... thank you!

Regards

André

[tompossin]

Re: Can't Configure a printer

I have had the same trouble with permissions on /dev/lp0 I set it to 777 using sudo chmod 777 /dev/lp0 and the printer will start to work. However, if I reboot the computer I have to do it again because it seems those permissions do not survive a reboot.

If anyone has a more permanent fix for the permission problem let me know.

Thanks,
Tom

[wiebe]

Re: Can't Configure a printer

I suffer from the same problems with a hp busines inkjet 2200. The strange thing is that this printer runs fine on Sarge 32 but refuses on Breezy 64. It processes the job, I can see it on the front panel of the printer, but no paper comes out.

Any suggestions welcome!