Libert Global buys Virgin Media in UK

[NickStone]

Liberty Global to buy Virgin Media for £10Bn. What will this mean to Virgin Media customers?

I was a customer of Virgin Media and even though I never experienced major problems when I was a customer I am currently experiencing bad customer service after cancelling my account. If you look at their Forums you will find a lot of customers complaining of very poor service.

The question is, will Liberty Global improve the services of Virgin Media or will it be business as usual?

[PaulW2U]

I'd like to think that they'll improve telephone support by bringing it all back to the UK and that'll they'll invest heavily in the over-utilised cable network. They need to be able to deliver what their advertising campaigns portray as being the best.

I know from bitter experience that at times broadband speeds can be slower than dial-up in some areas at peak times. Fortunately my area has now been upgraded and I get 60Mb speeds for most of the day.

I guess it all depends on how much money they are willing to spend on putting things right.