Originally posted by MoonRise
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Compare that with my experience with RH paid support... I filed a problem ticket with RH support. After a couple hours I got tired of waiting for a response and did some Googling myself. Within 30 minutes I found two links that dealt with my problem and gave solutions which worked. THREE DAYS later I got an email from RH support and their "solutions" were the two links I had found minutes after filing my support ticket.
But, if you think that is bad, wait till you file an Oracle support ticket. Even though you've paid for it, you'l be lucky if you even get a reply. The best Oracle support is the open forums.
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