During the 15 years I ran my own computer consulting business I worked for many businesses, from the Fortune 1000 corporations to the sole-proprietor one-man shop. This article, about a web designer's encounter with American Airlines, should be a classic textbook example of the problems of some corporate cultures and, I might add, of the cultures in various governmental offices.
An aside: my grandson came home last night via American Airlines flight 5404. He was supposed to arrive at 6:55PM. He got here at 9:26PM. His plane needed "service". I'm thankful it didn't fall out of the sky.
An aside: my grandson came home last night via American Airlines flight 5404. He was supposed to arrive at 6:55PM. He got here at 9:26PM. His plane needed "service". I'm thankful it didn't fall out of the sky.
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