Fresh installation, suddenly no (internal) output/input audio device found

[Joyba465]

Hi all,

I've installed a fresh 24.04 about two weeks ago on a Thinkpad T14 G1 (Intel) without any issues. However, suddenly my audio input/output doesn't work anymore for the internal laptop speakers & headphone jack. USB headsets & Bluetooth headsets are still working. I didn't find helpful advice online.
Any ideas, how to fix this issue?

General information about my system:
Operating System: Ubuntu 24.04
KDE Plasma Version: 5.27.11
KDE Frameworks Version: 5.115.0
Qt Version: 5.15.13
Kernel Version: 6.8.0-45-generic (64-bit)
Graphics Platform: X11
Processors: Intel i5-10310U CPU @ 1.70GHz
Memory: 15,3 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics

$ inxi -MAa
Machine:
Type: Laptop System: LENOVO product: 20S1S2FC00 v: ThinkPad T14 Gen 1
Chassis:type: 10
Mobo: LENOVO model: 20S1S2FC00part-nu: LENOVO_MT_20S1_BU_Think_FM_ThinkPad
T14 Gen 1 uUEFI: LENOVO v: N2XET42W (1.32 )
date: 06/12/2024
Audio:
Device-1: Intel Comet Lake PCH-LP cAVS vendor: Lenovo
driver: sof-audio-pci-intel-cnl
alternate: snd_hda_intel,snd_sof_pci_intel_cnl bus-ID: 00:1f.3
chip-ID: 8086:02c8 class-ID: 0403
API: ALSA v: k6.8.0-45-generic status: kernel-api
tools: alsactl,alsamixer,amixer
Server-1: PipeWire v: 1.0.5 status: active with:1: pipewire-pulse
status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
tools: pactl,pw-cat,pw-cli,wpctl

General information about my pipewire status (with no USB/Bluetooth headsets connected):

$ systemctl --user status pipewire-pulse
● pipewire-pulse.service - PipeWire PulseAudio
Loaded: loaded (/usr/lib/systemd/user/pipewire-pulse.service; enabled; preset: enabled)
Active: active (running) since Sun 2024-10-06 10:25:34 CEST; 9min ago
TriggeredBy: ● pipewire-pulse.socket
Main PID: 1588 (pipewire-pulse)
Tasks: 3 (limit: 18651)
Memory: 2.2M (peak: 2.4M)
CPU: 39ms
CGroup: /user.slice/user-1000.slice/user@1000.service/session.slice/pipewire-pulse.service
└─1588 /usr/bin/pipewire-pulse

Okt 06 10:25:34 host systemd[1574]: Started pipewire-pulse.service - PipeWire PulseAudio.

$systemctl --user list-units | egrep "pulse|wire"
pipewire-pulse.service
loaded active running PipeWire PulseAudio
pipewire.service
loaded active running PipeWire Multimedia Service
wireplumber.service
loaded active running Multimedia Service Session Manager
pipewire-pulse.socket
loaded active running PipeWire PulseAudio
pipewire.socket
loaded active running PipeWire Multimedia System Sockets

If there there is no USB and/or Bluetooth Headset connected, the system doens't find any way to play/record sound:

$ aplay -l
aplay: device_list:277: no soundcards found…

$ pactl list cards | egrep -i "profile|output" → does not show any output or error/warning

$ wpctl status
PipeWire 'pipewire-0' [1.0.5, user@host, cookie:258117239]
└─ Clients:
32. pipewire [1.0.5, user@host, pid:1588]
34. WirePlumber [1.0.5, user@host, pid:1586]
35. WirePlumber [export] [1.0.5, user@host, pid:1586]
46. xdg-desktop-portal [1.0.5, user@host, pid:1728]
47. Plasma PA [1.0.5, user@host, pid:1858]
48. wpctl [1.0.5, user@host, pid:3348]

Audio
├─ Devices:
│
├─ Sinks:
│ * 33. Dummy Output [vol: 1.00]
│
├─ Sink endpoints:
│
├─ Sources:
│
├─ Source endpoints:
│
└─ Streams:

Video
[...]

If there is an USB/Bluetooth headset connected, it works like a charm, e.g.:

$aplay -l
**** List of PLAYBACK Hardware Devices ****
card 1: Seri [Plantronics Blackwire 3220 Seri], device 0: USB Audio [USB Audio]
Subdevices: 0/1
Subdevice #0: subdevice #0

$pactl list cards | egrep -i "profile|output"
bluez5.profile = "off"
Profiles:
Active Profile: a2dp-sink
headset-output: Headset (type: Headset, priority: 0, latency offset: 0 usec, available)
Part of profile(s): a2dp-sink, a2dp-sink-sbc_xq
Part of profile(s): headset-head-unit, headset-head-unit-cvsd, headset-head-unit-msbc
headset-hf-output: Handsfree (type: Headset, priority: 0, latency offset: 0 usec, available)
Part of profile(s): headset-head-unit, headset-head-unit-cvsd, headset-head-unit-msbc

Things, I already tried without any success (with a gazillion reboots in between):

• deleted ~/.local/state/wireplumber
  systemctl --user restart wireplumber*.service
• sudo alsa force-reload
• sudo apt reinstall pipewire pipewire-bin pipewire-pulse
• systemctl --user --now enable pipewire pipewire-pulse
• sudo apt purge pulseaudio
  
  
  
  

[Virginio Miranda]

driver: sof-audio-pci-intel-cnl
alternate: snd_hda_intel,snd_sof_pci_intel_cnl bus-ID: 00:1f.3

[/LIST]

The kernel is loading sof-audio-pci-intel-cnl drive but the inxi -MAa is suggesting two other alternate drives. Try to modprobe the most common between them, the snd_hda_intel and see if this drive fix the problem.

[Joyba465]

Thanks for the suggestion. Unfortunately,

sudo modprobe snd_hda_intel

(or snd-hda-intel) has no effect.

[Joyba465]

Update: as tests I have tried Kubuntu and also Debian as a live demo via USB. The same audio problem there too. Afterwards: Windows 11 installed (bad, I know), here the sound from the loudspeaker and headphone jack works without any problems. So it's not a hardware problem. I'm a bit at the end of my tether.

[Snowhog]

I've installed a fresh 24.04 about two weeks ago on a Thinkpad T14 G1 (Intel) without any issues. However, suddenly my audio input/output doesn't work anymore for the internal laptop speakers & headphone jack.

Assuming you are using your laptop daily, when; what date; did you first notice this issue? It will have been the result of package management, and knowing the date you noticed it, you can review the history.log files in /var/log/apt.

[Joyba465]

Assuming you are using your laptop daily, when; what date; did you first notice this issue? It will have been the result of package management, and knowing the date you noticed it, you can review the history.log files in /var/log/apt.

Thanks for the reply and suggestion. Unfortunately, the fresh install of Windows 11 destroyed the history.log files. With Windows, the sound works just fine. Now, I did a complete fresh install of Kubuntu 24.04 aaaand the sound still doesn't work

[kubicle]

Ran into the "same" issue on Neon, after recent plasma-pa upgrade pulled in pipewire-pulse (audio devices were not recognized) after reboot...not necessarily the same issue as in your kubuntu, though, but you can try what I did to fix it:

1. I removed pulseaudio (and some related packages) and installed some pipewire packages, and the audio devices came back after a reboot (probably not all of it is necessary, but didn't troubleshoot any further since I got it working), an excerpt from my apt history showing installed/purged packages:

Install: libpipewire-0.3-common:amd64 (1.0.5-1ubuntu1), pipewire-module-xrdp:amd64 (0.2-2), vlc-plugin-pipewire:amd64 (3-3build2), libspa-0.2-bluetooth:amd64 (1.0.5-1ubuntu1, automatic), pipewire-jack:amd64 (1.0.5-1ubuntu1), gstreamer1.0-pipewire:amd64 (1.0.5-1ubuntu1), libpipewire-0.3-modules-x11:amd64 (1.0.5-1ubuntu1), pipewire-audio:amd64 (1.0.5-1ubuntu1), libpipewire-0.3-modules-xrdp:amd64 (0.2-2, automatic), wireplumber:amd64 (0.4.17-1ubuntu4), libldacbt-abr2:amd64 (2.0.2.3+git20200429+ed310a0-4ubuntu2, automatic), pipewire-alsa:amd64 (1.0.5-1ubuntu1, automatic), libwireplumber-0.4-0:amd64 (0.4.17-1ubuntu4, automatic)
Purge: pulseaudio-module-gsettings:amd64 (1:16.1+dfsg1-2ubuntu10), pulseaudio:amd64 (1:16.1+dfsg1-2ubuntu10), pulseaudio-module-bluetooth:amd64 (1:16.1+dfsg1-2ubuntu10)
End-Date: 2024-10-22  14:19:09​

[sunil]

I have a laptop Infinix X3 Slim Intel Core i3 12th Gen 1215U. I made it dual boot in which Windows 11 is installed and I set up Linux Kubuntu 24.04 latest version.
When we start Windows everything works fine and when we start Linux everything works fine but there is no sound in inbuild speaker headphone working fine.
I searched a lot but did not find any solution.
Please tell me what should I do.