[RESOLVED] NTFS stopped working

[eddieg538]

After an update on 4-19-24 to ntfs-3g I can no longer access my ntfs drives. I tried reinstall, ntfsfix and they didn't help. If I boot from live usb it accesses my drives. Is there any way I can fix this? Thank you

[oshunluvr]

Error messages in syslog or dmesg?

[eddieg538]

1st drive: An error occurred while accessing 'WDBlue', the system responded: The requested operation has failed: Error mounting /dev/sdc1 at /media/ed/WDBlue: wrong fs type, bad option, bad superblock on /dev/sdc1, missing codepage or helper program, or other error
2nd drive: An error occurred while accessing '232.8 GiB Internal Drive (sde2)', the system responded: The requested operation has failed: Error mounting /dev/sde2 at /media/ed/30083B1D26F952E6: wrong fs type, bad option, bad superblock on /dev/sde2, missing codepage or helper program, or other error
3rd drive: An error occurred while accessing 'Basic data partition', the system responded: The requested operation has failed: Error mounting /dev/sdb4 at /media/ed/D01476A614768EEA: wrong fs type, bad option, bad superblock on /dev/sdb4, missing codepage or helper program, or other error
These drives worked fine before upgrade.

[oshunluvr]

Roll-back if you have a BTRFS snapshot and don't upgrade ntfs-3g. If not, try this in Konsole: sudo ntfsfix /dev/sdc1

That might fix it. Also, see if clicking on the drives in Dolphin mounts them. Could be a no longer supported mount option.


Otherwise - there is Nuclear War: remove ntfs-3g and install the older package again. This will show you what versions are available:

apt list --all-version ntfs-3g

Here, I see this:

stuart@office:/subvol/@KDEneon-python3.11/etc/sudoers.d$ apt list --all-versions ntfs-3g
Listing... Done
ntfs-3g/jammy-security,jammy-updates,now 1:2021.8.22-3ubuntu1.2 amd64 [installed,automatic]
ntfs-3g/jammy 1:2021.8.22-3ubuntu1 amd64​

So this version is installed: 1:2021.8.22-3ubuntu1.2
and this version is the previous: 1:2021.8.22-3ubuntu1

This command will specify which package version to install: sudo apt install package_name=package_version

So in my case:

sudo apt install ntfs-3g=1:2021.8.22-3ubuntu1

UNFORTUNATELY, there are dependencies and from what I can see, a lot of them, beginning with libntfs-3g89. Removing all those packages will likely break your system.

[eddieg538]

ed@ed-Alienware-17-R2:~$ sudo ntfsfix /dev/sdc1
[sudo] password for ed:
Mounting volume... OK
Processing of $MFT and $MFTMirr completed successfully.
Checking the alternate boot sector... OK
NTFS volume version is 3.1.
NTFS partition /dev/sdc1 was processed successfully.
ed@ed-Alienware-17-R2:~$
This did not fix it.

Dolphin will not mount the drives-still get this error-An error occurred while accessing 'WDBlue', the system responded: The requested operation has failed: Error mounting /dev/sdc1 at /media/ed/WDBlue: wrong fs type, bad option, bad superblock on /dev/sdc1, missing codepage or helper program, or other error


This is what I got running this command- apt list --all-version ntfs-3g
E: Sense all is not understood, try true or false.

Then I saw the command you ran had an “s” after version, so running it I got-ed@ed-Alienware-17-R2:~$ apt list --all-versions ntfs-3g
Listing... Done
ntfs-3g/mantic 1:2022.10.3-1ubuntu1 amd64


ed@ed-Alienware-17-R2:~$ sudo apt install ntfs-3g=1:2021.8.22-3ubuntu1
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
Package ntfs-3g is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source

E: Version '1:2021.8.22-3ubuntu1' for 'ntfs-3g' was not found

So am I looking at a total Kubuntu reinstall?

[Schwarzer Kater]

Try fixing the NTFS drives from Windows first (and be sure to absolutely disable Windows fast startup if you want to access the "C:" drive from Linux !) and if this does not work try
sudo ntfsfix -d /dev/whatever_your_ntfs_drive_is .
Sometimes this is the solution for the error messages you posted if you cannot fix it from Windows.

[eddieg538]

I tried everyone's suggestions and nothing worked. I went into windows and checked the drive and windows reported drive working and it functions fine. However, I booted with a kubuntu usb and the drives work, then kubuntu reported there were updates but I don't usually update from a usb live boot but when I looked to see what would be updated, ntfs-3g was one of them so I let it update. I then rebooted into my installed kubuntu and now my drives are working! I don't know what happened but everythings normal. I sure wish I knew what fixed it. Thank you all for your help.

[oshunluvr]

Sounds like that package had a bug the dev fixed immediately. Sometimes a bit of patience is all we need...