Screen stays black after booting Ubuntu 22.04 on BMAX 6Pro with Intel Iris Plus Graphics G7

[GustavocAr]

Description:

I am encountering an issue when trying to boot Ubuntu 22.04 on a BMAX 6Pro mini PC. The system boots successfully, but the screen stays black after the boot process. However, I can connect via SSH, and the system is running in the background without issues. The problem seems to be related to the GPU, as the display does not show anything after the boot process.

Details:

• Processor: Intel(R) Core(TM) i5-1030NG7 CPU @ 1.10GHz
• GPU: Intel Corporation Iris Plus Graphics G7 (Ice Lake)
• Motherboard: BMAX 6Pro Mini PC
• Ubuntu Version: 22.04

What I've tried so far:

1. Booting with nomodeset: This allows the system to boot, but the resolution cannot be changed. The display is functional but limited in terms of resolution.
2. Using i915 parameters: I tried configuring i915 kernel parameters, including force-loading different drivers, but the issue persists.
3. Changing boot parameters: I've attempted multiple boot parameters such as i915.modeset=1, i915.force_probe=*, etc., but none have resolved the black screen issue.
4. Checking logs: The logs indicate that the modesetting driver is being used, and the system loads the i915 kernel module, but no display output is shown.

Symptoms:

• The system boots successfully, but the display remains black.
• The system is accessible via SSH, indicating the system is running, but no video output is shown on the screen.
• Booting with nomodeset works but limits the resolution options.

What I need:

• A solution that allows me to boot without nomodeset and still have access to higher resolutions.
• Any other troubleshooting steps related to the i915 driver or GPU configuration.

Any help or suggestions would be greatly appreciated!

[Snowhog]

Does this happen if you boot to a Live USB of 22.04?

[skyfishgoo]

try a different cable to the monitor.

[GustavocAr]

I already tried booting from a Live USB of 22.04 and using a different monitor cable, but the issue persists.

Does this happen if you boot to a Live USB of 22.04?

Yes

[claydoh]

Ok, what is the monitor, what is its native resolution, and what is your desired resolution?

And why 22.04 and not 24.04, out of curiosity? Have you tested a live session of this, and its more recent kernel and current set of drivers and Mesa?

Also, the live desktop uses a more 'safe' graphics mode than what be used on an install. Maybe with nomodeset ? I do not remember the specifics.

I too suggest looking at cables. I have been caught out by this, after wasting hours and hours troubleshooting similar issues. And adapters, if you use anything like dislayport-HDMI. I have a few sets that work on one system, and not another. Or even on one port on the PC, but not the other. To many possible variables in the mix, but bad or dodgy cable are easy to eliminate as potential causes.