UPDATE: Please be sure to read later in this thread, specifically starting with post #11 from December 28.
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I've been silent on purpose, as I didn't want to bore everyone with my apparently never-ending tales of woe regarding my System76 Gazelle laptop. I decided to wait until it was well and truly resolved before posting an update. And here I am!
The saga's ending started on December 14, when my SECOND replacement arrived. Thanks to my contact at S76, it came pre-installed with K 20.04LTS!
He had configured it to my specifications, following my preferred partitioning scheme. It has run FLAWLESSLY 24/7 since then!
I plunged in, installing and customizing to my heart's content, throwing caution to the wind, and not bothering with the carefully-thought-out plan of logging each new change, making sure there were no problems, then making another change, etc. I refused to believe this laptop could be plagued with issues like the original, which was clearly a lemon, so I didn't bother with caution.
I still have a little customizing to do, but for the most part it's set up and looks/feels the way I like it. This is a newer version of the same laptop, i.e., it has later-generation hardware in some instances--because it took so long to get this resolved, newer hardware had come along!
I didn't actually use a tape measure, but I took pictures of the old version sitting on the new version, and the new one is almost an inch longer--on the outside. Its stated display size is still 17.3", so I don't think the larger size affects that, but it's definitely wider and longer than the old one. It feels great, and--unlike the original--this one's keyboard lights are on all the time! I never even realized they were supposed to be! On the original, the only time I saw keyboard lights was during booting, when it would cycle through various colors; once booted, the keys were not lit. This is nice!
So there you go. It took a year to get here, but I'm *thrilled* with my new, 'new laptop,' and I cannot say enough about S76. They were absolutely amazing. They treated me like a family member, with various people personally calling me, and following through on everything they promised. I want to point out that due to my own procrastination, this dragged out a lot longer than it really should have. (Yes, I get to use the "I'm ill" excuse, but still.) They could have resolved this other ways, like with a refurbished replacement, but very clear communication on both parts yielded the result I wanted, a fresh, clean, brand-new laptop. I'm *so* happy with it!
==============================
I've been silent on purpose, as I didn't want to bore everyone with my apparently never-ending tales of woe regarding my System76 Gazelle laptop. I decided to wait until it was well and truly resolved before posting an update. And here I am!
The saga's ending started on December 14, when my SECOND replacement arrived. Thanks to my contact at S76, it came pre-installed with K 20.04LTS!
He had configured it to my specifications, following my preferred partitioning scheme. It has run FLAWLESSLY 24/7 since then!I plunged in, installing and customizing to my heart's content, throwing caution to the wind, and not bothering with the carefully-thought-out plan of logging each new change, making sure there were no problems, then making another change, etc. I refused to believe this laptop could be plagued with issues like the original, which was clearly a lemon, so I didn't bother with caution.
I still have a little customizing to do, but for the most part it's set up and looks/feels the way I like it. This is a newer version of the same laptop, i.e., it has later-generation hardware in some instances--because it took so long to get this resolved, newer hardware had come along!
I didn't actually use a tape measure, but I took pictures of the old version sitting on the new version, and the new one is almost an inch longer--on the outside. Its stated display size is still 17.3", so I don't think the larger size affects that, but it's definitely wider and longer than the old one. It feels great, and--unlike the original--this one's keyboard lights are on all the time! I never even realized they were supposed to be! On the original, the only time I saw keyboard lights was during booting, when it would cycle through various colors; once booted, the keys were not lit. This is nice!
So there you go. It took a year to get here, but I'm *thrilled* with my new, 'new laptop,' and I cannot say enough about S76. They were absolutely amazing. They treated me like a family member, with various people personally calling me, and following through on everything they promised. I want to point out that due to my own procrastination, this dragged out a lot longer than it really should have. (Yes, I get to use the "I'm ill" excuse, but still.) They could have resolved this other ways, like with a refurbished replacement, but very clear communication on both parts yielded the result I wanted, a fresh, clean, brand-new laptop. I'm *so* happy with it!
) Well, congratulations. It is fun to work with something that actually works. Have fun, enjoy it, it was quite a learning experience, a journey, to say the least. 👍👍👍 
But I'll bet it was good. 
thinking. 
"
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