I have just bought a Western Digital external USB hard drive to use as a backup. Unfortunately on plugging it in it is not recognised. What do I need to do to use it. Other USB devices work OK and are recognised.
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Re: External Hard Drive
what version of kubuntu are u running ?
and do u know the file system on the USB device?
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Re: External Hard Drive
Also, is the drive formated? Can you plug it in, type "dmesg" into a shell and post the output?Once your problem is solved please mark the topic of the first post as SOLVED so others know and can benefit from your experience! / FAQComment
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Re: External Hard Drive
@DaveB: I also have a WD external usb hard drive. It is automagically recognized by Kubuntu Hardy (I assume you're using Hardy because that's the forum in which you posted, although I would have thought that Hardware Support would have been more appropriate than Software support.) However, until recently it was a real PITA to get it mounted, i.e. keep it plugged in at all times, power it down, power up. Then I found the WAY. I installed a panel applet called "Storage Media". It sticks a little picture of a USB plug on your panel for each attached USB media device. Click on it and you get a little menu one item on which is "mount".
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Re: External Hard Drive
I am using Kubuntu 8.04. Don't know what is on the WD drive. Will now try all your suggestions. Many thanksComment
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Re: External Hard Drive
Have installed the panel applet 'storage media' Unfortunately while it recognises eg a USB memory stick it doesn't recognise my external drive!! only shows a floppy drive!Comment
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Re: External Hard Drive
That's strange. As I said, if it is turned on, my WD external drive is recognized. immediately. Did you have it switched on at boot? I do.Comment
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Re: External Hard Drive
Have you done the dmesg?Once your problem is solved please mark the topic of the first post as SOLVED so others know and can benefit from your experience! / FAQComment
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Re: External Hard Drive
Have just done the dmesg are you sure you want such an enormous 'file'. Yes drive was plugg
ed in
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Re: External Hard Drive
No, I don't want the whole output - thanks.
Unplug the drive and run dmesg. Now copy only the last few lines pertinent to the change and post them. Please do the same again after having plugged the drive in.
Idea - you can run dmesg|tail and paste the whole output (only 10 lines).Once your problem is solved please mark the topic of the first post as SOLVED so others know and can benefit from your experience! / FAQComment
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Re: External Hard Drive
Here is the info
david@david-desktop:~$ dmesg|tail
[ 111.864537] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 113.207713] eth1: no IPv6 routers present
[ 115.861119] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 116.690356] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 120.698221] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 123.549438] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 123.555137] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 125.426833] SoftMAC: Open Authentication completed with 00:12:cf:02:58:ab
[ 295.681781] usb 4-4: USB disconnect, address 3
[ 295.682411] usblp0: removed
david@david-desktop:~$
Many thanks
Dave B
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Re: External Hard Drive
Coolio
Looks like you removed it there. Now plug it in again, run the same command and let's have the result...
Once your problem is solved please mark the topic of the first post as SOLVED so others know and can benefit from your experience! / FAQComment
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Re: External Hard Drive
No it was and still is plugged in! Have repeated it with same result!Comment
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Re: External Hard Drive
Most interesting. What might these two lines be referring to in that case?Did you unplug another usb device? dmesg tells us when it registers usb devices and the like. We want dmesg to register both changes - plug in and unplug. So run dmesg|tail twice, first directly after you've unplugged the device and again directly after you've plugged it in and post both outputs.[ 295.681781] usb 4-4: USB disconnect, address 3
[ 295.682411] usblp0: removed
Plugging in is especially important as dmesg also tells us the mount point.Once your problem is solved please mark the topic of the first post as SOLVED so others know and can benefit from your experience! / FAQComment
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Re: External Hard Drive
Here are the two outputs
Plugged in
[ 242.420264] usb 3-1: configuration #1 chosen from 1 choice
[ 242.550643] usb 3-1: USB disconnect, address 103
[ 242.899782] usb 3-1: new high speed USB device using ehci_hcd and address 104
[ 242.944133] usb 3-1: configuration #1 chosen from 1 choice
[ 243.060235] usb 3-1: USB disconnect, address 104
[ 243.408637] usb 3-1: new high speed USB device using ehci_hcd and address 105
[ 243.452684] usb 3-1: configuration #1 chosen from 1 choice
[ 243.583814] usb 3-1: USB disconnect, address 105
[ 243.931814] usb 3-1: new high speed USB device using ehci_hcd and address 106
[ 243.976221] usb 3-1: configuration #1 chosen from 1 choi
unplugged
[ 257.728508] usb 3-1: USB disconnect, address 6
[ 258.110504] usb 3-1: new high speed USB device using ehci_hcd and address 7
[ 258.154717] usb 3-1: configuration #1 chosen from 1 choice
[ 258.265660] usb 3-1: USB disconnect, address 7
[ 258.614032] usb 3-1: new high speed USB device using ehci_hcd and address 8
[ 258.658281] usb 3-1: configuration #1 chosen from 1 choice
[ 258.789030] usb 3-1: USB disconnect, address 8
[ 259.137873] usb 3-1: new high speed USB device using ehci_hcd and address 9
[ 259.181816] usb 3-1: configuration #1 chosen from 1 choice
[ 259.312527] usb 3-1: USB disconnect, address 9
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