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    #1

    I have no sound, and it gets worse, this is on a Dell Dimension 8300...

    I have no audio or sound, and it gets worse, I'm using a Dell Dimension 8300 which has the audio built into the proprietary Motherboard so there's no way to figure out what kind of hardware is being used.

    I looked up the audio drivers on Dell's website, which of course do not support Linux, and they mention the following audio device drivers:
    Code:
    Analog Devices - Driver
Applies to:
	ADI 198x Integrated Audio
    Creative Labs - Patch/Upgrade
Applies to:
	Sound Blaster Audigy 2 (D)
    Creative Labs - Patch/Upgrade
Applies to:
	Sound Blaster Live! 5.1 Digital
    This information was obtained via the following URL:
    http://support.dell.com/support/down...OSA&hidlang=en
    To find the same information select the audio tab listed below the picture of the computer.

    This sort of suggests that the hardware built into the Motherboard in some way compliant with some flavors of Creative Labs Sound Blaster cards.

    I'm running Kubuntu v7.10 Gutsy Gibson, and the audio used to work after the first install.
    Since then I've installed / uninstalled / installed a few media plugins for firefox to see which one would work, and eneded up using the mplayer-plugin with mplayer. However also have what came preinstalled with Kubuntu: Kafeen, and Amorak.

    Any advice on how to go about troubleshooting this problem would be great. Thanks in advance for your time and patients. Thank you.

    Note: Yes I am a newbie when it comes to Linux, and no my system audio settings are NOT muted.
    Tags: None
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    #2
    Re: I have no sound, and it gets worse, this is on a Dell Dimension 8300...

    Yes, there is.

    Open a console and type:
    Code:
    sudo lshw | grep Audio
    and/or
    Code:
    lspci grep | Audio
    Windows no longer obstructs my view.
    Using Kubuntu Linux since March 23, 2007.
    "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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      #3
      Re: I have no sound, and it gets worse, this is on a Dell Dimension 8300...

      Thanks again.

      Yes, lshw | grep Audio reports the following for this machine:
      Code:
      product: 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller
      The command line "lspci grep | Audio" reports that "Audio" is not a recognized command line argument for lspci.

      1. What should be the first step, or the first thing to check for after making sure that all the volume levels are turned up enough to hear something, and that nothing is muted on any software of hardware devices?

      2. Should I be looking for a Linux compatible driver at this point or should I do something else first?
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        #4
        Re: I have no sound, and it gets worse, this is on a Dell Dimension 8300...

        Rerun the lspci command by itself:
        Code:
        lspci
        Windows no longer obstructs my view.
        Using Kubuntu Linux since March 23, 2007.
        "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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          #5
          Re: I have no sound, and it gets worse, this is on a Dell Dimension 8300...

          I found a link in another discussion from 2005 that suggested the following command line for extra info:
          "cat /proc/asound/cards"
          This produced the following returned information:
          Code:
          0 [ICH5      ]: ICH4 - Intel ICH5
           Intel ICH5 with AD1980 at irq 21
          The command line "lspci" by itself produced the following information:
          Code:
          00:00.0 Host bridge: Intel Corporation 82875P/E7210 Memory Controller Hub (rev 02)
00:01.0 PCI bridge: Intel Corporation 82875P Processor to AGP Controller (rev 02)
00:06.0 System peripheral: Intel Corporation 82875P/E7210 Processor to I/O Memory Interface (rev 02)
00:1d.0 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 (rev 02)
00:1d.1 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2 (rev 02)
00:1d.2 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3 (rev 02)
00:1d.3 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 (rev 02)
00:1d.7 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller (rev 02)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c2)
00:1f.0 ISA bridge: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge (rev 02)
00:1f.1 IDE interface: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller (rev 02)
00:1f.2 IDE interface: Intel Corporation 82801EB (ICH5) SATA Controller (rev 02)
00:1f.3 SMBus: Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller (rev 02)
00:1f.5 Multimedia audio controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller (rev 02)
01:00.0 VGA compatible controller: nVidia Corporation NV43 [GeForce 6800 GS] (rev a2)
02:08.0 Ethernet controller: Intel Corporation 82562EZ 10/100 Ethernet Controller (rev 02)
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            #6
            Re: I have no sound, and it gets worse, this is on a Dell Dimension 8300...

            Meaning you have 'real' sound card, or it isn't a pci device (which explains why lspci doesn't reflect an Audio entry.

            First (and obvious) thing to check is if sound is muted. Open K Menu | Multimedia | KMixer and ensure that none of the green 'orbs' are dark green (muted). If they are, click the orbs to change the color to light-green. Check for sound.

            Assuming KMixer isn't muted, then you should review the Link to Sound Issues Troubleshooting Guide
            Windows no longer obstructs my view.
            Using Kubuntu Linux since March 23, 2007.
            "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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              #7
              Re: I have no sound, and it gets worse, this is on a Dell Dimension 8300...

              That is correct I do not have an audio card. The Dell 8300 ship with audio built into the Motherboard using intel's ICH5 I/O controller hub circuit which includes Audio as well as other functions. More information can be found here: http://www.intel.com/design/chipsets...hts/252516.htm

              All is green, and nothing is muted in KMixer. Still no sound.
              I don't have much more time to trouble shoot this problem before sleep is required.
              If I can't make another post by tonight, I will try again tomorrow.
              Thanks for the link, I am looking into that now.
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