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    #1

    Problem installing HP Deskjet 720C with Gutsy

    Originally posted by lec2004
    My suggestion is look at the printer driver list in System Settings and work with those. Lexmarks are not Linux friendly. HP and Epson are Linux friendly.
    I did that and saw that the HP Deskjet 720C is supported. So I swiped my wife's 720C and installed it first from system settings>printers>add printer and then with CUPS via Firefox at address localhost:631. (Finding that was not obvious.) System settings found a 720C in others, altho it's a parallel-port printer, so I tried that and later on LPT1. CUPS right away found parallel printer HP 720C. So that installation was more satisfying.

    The problem is, none of them worked!

    When I print a test page or an email, a job goes off to the printer and spends about 5 seconds "Processing..." before getting an error and never printing.

    CUPS installs it as a

    HP Deskjet 720C Foomatic/pnm2ppa (recommended) (en)

    whatever all that may mean. Looking at its settings thru System Settings, I see among other things a GhostScript Rendering Format, but this is not as far as I know a postscript printer. Could that explain the long "Processing..." time? Also, the IPP report in the printer job list says its document-format is apllication/postscript. The job state is 0x6, whatever hexadecimal (or for that matter decimal) 6 may indicate.

    Uh, help, please. Thanks in advance.
    'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
    Tags: None
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    #2
    Re: Problem installing HP Deskjet 720C with Gutsy

    What's the error?
    For external use only.
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      #3
      Re: Problem installing HP Deskjet 720C with Gutsy

      Originally posted by SheeEttin
      What's the error?
      0x6

      Is there a file somewhere in Linux which explains the error, like stderr.h or something?
      'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
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        #4
        Re: Problem installing HP Deskjet 720C with Gutsy

        This appears to be a new thread?

        Would you describe your setup please? It appears that you have a single printer, which you want to use from two PCs? Home network, which means a router - wired or wireless? What operating systems are on each PC?
        Windows no longer obstructs my view.
        Using Kubuntu Linux since March 23, 2007.
        "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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          #5
          Re: Problem installing HP Deskjet 720C with Gutsy

          Oh.
          Umm... Anything in /var/log/cups/*?

          Oh, and Snowhog, the other thread was here. (In general, creating a new thread for a continued problem just creates a lot of threads... Next time, for something like this, keep it in one thread.)
          For external use only.
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            #6
            Re: Problem installing HP Deskjet 720C with Gutsy

            Sorry about the new thread. It seemed to me that talking about an HP 720C was different from talking about a Dell 720. I am now ttying to use an HP Deskjet 720C connected on a local parallel port.

            I tried a new print while in "tail -f /var/log/cups/error.log" and I saw this:

            E [24/Nov/2007:11:32:42 +0100] PID 7146 (/usr/lib/cups/filter/foomatic-rip) stopped with status 3!
            E [24/Nov/2007:11:32:52 +0100] [Job 25] Job stopped due to filter errors.
            E [24/Nov/2007:21:28:43 +0100] PID 9374 (/usr/lib/cups/filter/foomatic-rip) stopped with status 3!
            E [24/Nov/2007:21:28:53 +0100] [Job 26] Job stopped due to filter errors.

            In additon, page_log gave

            hp720c jon 26 [24/Nov/2007:21:28:43 +0100] 1 1 - localhost

            whereas access_log gives

            localhost - - [24/Nov/2007:11:33:09 +0100] "GET /ppd/hp720c.ppd HTTP/1.1" 200 38404 - -
            localhost - - [24/Nov/2007:11:33:09 +0100] "POST / HTTP/1.1" 200 375 Get-Jobs successful-ok
            localhost - - [24/Nov/2007:21:28:35 +0100] "POST / HTTP/1.1" 200 415 CUPS-Get-Classes successful-ok
            localhost - - [24/Nov/2007:21:28:36 +0100] "POST / HTTP/1.1" 200 415 CUPS-Get-Classes successful-ok
            localhost - - [24/Nov/2007:21:28:36 +0100] "POST / HTTP/1.1" 200 415 CUPS-Get-Classes successful-ok
            localhost - - [24/Nov/2007:21:28:38 +0100] "POST / HTTP/1.1" 200 415 CUPS-Get-Classes successful-ok
            localhost - - [24/Nov/2007:21:28:39 +0100] "POST / HTTP/1.1" 200 415 CUPS-Get-Classes successful-ok
            localhost - - [24/Nov/2007:21:28:39 +0100] "POST /printers/hp720c HTTP/1.1" 200 62701 Print-Job successful-ok

            What does all this mean? What is a filter error? And what is status 3? Where do I find an explanation of this? Where are the include files that might give me a hint?

            And thanks for your continuing help!
            'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
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              #7
              Re: Problem installing HP Deskjet 720C with Gutsy

              Okay. Not a shared printer on a network.

              Under K Menu | System Settings | Printers click on Myprinter (or what ever you named it) then click on the Properties tab and Interface. What is reflected for Printer type and URL? Click Driver next. What does Driver info show?
              Windows no longer obstructs my view.
              Using Kubuntu Linux since March 23, 2007.
              "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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                #8
                Re: Problem installing HP Deskjet 720C with Gutsy

                Originally posted by Snowhog
                Okay. Not a shared printer on a network.

                Under K Menu | System Settings | Printers click on Myprinter (or what ever you named it) then click on the Properties tab and Interface. What is reflected for Printer type and URL? Click Driver next. What does Driver info show?
                Printer properties:

                Printer type: Unknown
                URI: hp:/par/DESKJET_720C?device=/dev/parport0

                (That really is URI, not URL, unless the L is lower case. I have double checked this, since for some reason you can't copy-paste from system settings.)

                Driver settings:

                Manufacturer: HP
                Printer model: Deskjet 720C pnm2ppa
                Driver info: HP Deskjet 720C Foomatic/pnm2ppa (Recommended)

                I also checked this:

                $ ls -l /dev/parport0
                crw-rw---- 1 lp scanner 99, 0 2007-11-25 07:30 /dev/parport0

                $ id
                uid=1000(jon) gid=1000(jon) groups=4(adm),20(dialout),24(cdrom),25(floppy),29( audio),30(dip),44(video),46(plugdev),104(scanner), 108(lpadmin),109(admin),115(netdev),117(powerdev), 1000(jon)

                Since I am in the scanner group this wouldn't seem to be a permission problem.

                Continuing thanks.





                'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
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                  #9
                  Re: Problem installing HP Deskjet 720C with Gutsy

                  Originally posted by joneall
                  Printer properties:

                  Printer type: Unknown
                  URI: hp:/par/DESKJET_720C?device=/dev/parport0
                  I'm going to guess that this is (at least) part of the problem. If it's connected directly to your PC via the parallel port, then it needs to be identified as such. This would (normally) be done by highlighting the printer name, clicking Properties tab, selecting Interface, and clicking on the Change button. I seem to remember having a problem getting my printer (laser via USB port) setup the first time, and not being able to correct what I had created. I had to delete the printer and create a new entry.
                  Windows no longer obstructs my view.
                  Using Kubuntu Linux since March 23, 2007.
                  "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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                    #10
                    Re: Problem installing HP Deskjet 720C with Gutsy

                    I have now deleted and redefined the printer several times. Observations:

                    If I define it as the device on LPT#1 , I have to choose the printer manufacturer and model manually from the lists. When I print a test page on it, nothing ever shows in the printer job viewer, KJobViewer. Also, when I define it as the default printer, the CUPS screen comes right back with "/usr/lib/cups/filter/foomatic-rip failed". What might this mean, I have no idea. (But someone else has had this error on the Ubuntu forum at http://ubuntuforums.org/showthread.php?p=3795452, without any solution yet.)

                    Alternatively, in the list of devices, I see "HP DESKJET 720C LPT parport0 HPLIP (HP 720C)" (even tho the HPLIP web site lists the 720C as an unsupported printer). If I define it using this and send a test job, I see the job in KJobViewer. As I said, it stays in "Processing..." for 5-10 seconds, then gets an error.

                    So I guess I'm back to "Go" again.

                    On top of everything else, I don't know what I did (Seemed to happen when I was using the mouse wheel to scroll back up the page), but this page is now far too wide for my window. The others are ok, tho. Do you see that too?
                    'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
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                      #11
                      Re: Problem installing HP Deskjet 720C with Gutsy

                      It's just a bit dated, and it is written for users of Ubuntu (Gnome desktop), but it can be adapted to KDE.
                      HOWTO: Install HP Printers for Beginners
                      Windows no longer obstructs my view.
                      Using Kubuntu Linux since March 23, 2007.
                      "It is a capital mistake to theorize before one has data." - Sherlock Holmes​
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                        #12
                        Re: Problem installing HP Deskjet 720C with Gutsy

                        Originally posted by Snowhog
                        It's just a bit dated, and it is written for users of Ubuntu (Gnome desktop), but it can be adapted to KDE.
                        HOWTO: Install HP Printers for Beginners
                        I read that. I tried changing the version to 720 in /etc/pnm2ppa.conf but that had no effect. The HPLIP discussion seems to be beside the point, since the HPLIP page says the 720C is not supported by HPLIP. If I run the HPLIP Toolbox, it agrees, saying the HP 720C is an unsupported printer.

                        Why the ^&*() does it see the *#$%^&* printer just to tell me it's not supported. This is super frustrating. >

                        Printer support is still Linux's outstanding weak point, in spite of the progress that is being made.

                        At any rate, thanks for your time and help.
                        'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
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                          #13
                          Re: Problem installing HP Deskjet 720C with Gutsy

                          Read through this
                          https://bugs.launchpad.net/ubuntu/+s...ys/+bug/155530


                          Registered Linux User #418555<br />Kubuntu User #9254<br /><br />aptosid 2010-01 Xfce / aptosid 2010-01 KDE-Lite<br />Debian Wheezy Xfce / Kubuntu 10.04<br />aptosid 2011-01 Xfce / aptosid 2011-01 KDE-Lite<br />Debian Testing Gnome<br />Debian Sid Gnome<br />Epidemic 3.2<br />ALL pulseaudio free by default
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                            #14
                            Re: Problem installing HP Deskjet 720C with Gutsy

                            Originally posted by linuxwizard
                            Read through this
                            https://bugs.launchpad.net/ubuntu/+s...ys/+bug/155530
                            Great, linuxwizard! Running "sudo aa-complain cupsd" did the trick.

                            Thanks to everybody, especially Snowhog, for their assistance.
                            'I must have a prodigious quantity of mind; it takes me as much as a week sometimes to make it up.' Mark Twain
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