Snowhog: Develop, release, test, report, fix, repeat...those who are not more than the average 'click an icon' PC user; have an unrealistic view that 'Linux' is a 'free alternative' to Windows, and that it should run just like Windows. They are expecting a 'free lunch'.
In my post above, I differentiated between a lower-level user (someone with expertise, like "we" have) and a high-level user (a GUI clicker).
In your analysis, shouldn't you differentiate based on the type/nature of the glitch? "Develop, release, test, report, fix, repeat." Yes, agree, EXCEPT for (at least) one type/nature case: the necessary updates to the OS.
I'm not sure what else we "owe" the casual user, maybe nothing. That's also an open question. It is nice to be able to re-boot, but I'm not sure we even owe that to anyone. But the OS updates should be readily available and it should be understandable how to get them successfully installed at the average-user level. All, of course, IMO .
(Let's not get too far off the topic here, but Windows? Windows sure as hell doen't completely work as expected at the GUI, not even on updates. I know because I maintained my wife's Windows 10 and still do; although now she never uses it because I installed Kubuntu dual-boot on her laptop, and she always goes there instead. I boot into her Windows 10 only to run those d*nd updates, but I'm not sure why, as Win 10 is nothing but a PITA. And btw, Vaira, are you aware that many, if not most, of us were Windows users, and many of us were at the advanced level of Windows use?)
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