Brother AIO laser printer doesn't want to work

[przxqgl]

i'm using kubuntu bionic, and i just got a Brother HL-L2395DW All-In-One laser printer/scanner/copier.

i set it up according to the directions (which was for mac/windows, and not for linux, so i didn't follow all the directions).

i went to System Settings -> Printers, and hit "Add Printer" and went through the add-printer wizard. it found a driver, and set up the way i would expect, but when i choose "Print Test Page", it tells me "Processing Page 1", but the printer, itself, is idle.

when i look at the status bar, there's a print cue icon, but when i click it, instead of showing me the print cue, it says "No printers have been configured or discovered".

when i right-click the print cue icon, and choose "Configure Printers", however, it brings up the System Settings -> Printers window, with a "Brother HL-L2395DW series" printer configured to use a USB connection:

usb://Brother/HL-L2395DW%20series?serial=U64968K8N701257

and "Current - Brother HL-L2395DW series, driverless, cups-filters 1.20" as the driver.

also, when i choose Skanlite, it tells me "The SANE system could not find any device. Check that the scanner is plugged in and turned on, or check your systems scanner setup."

and when i check system settings, there is no scanner listed anywhere...

i'm sure this is relatively easy, because it's a brand new printer.

i really need this to work, especially the scanner, as i've got a whole bunch of music that i have to digitise.

any clues?

[przxqgl]

sudo cat /etc/cups/printers.conf gives me:

# Printer configuration file for CUPS v2.2.7
# Written by cupsd
# DO NOT EDIT THIS FILE WHEN CUPSD IS RUNNING
<DefaultPrinter Brother_HL-L2395DW_series>
UUID urn:uuid:43ca3a91-f964-3cc6-499d-4b56d2978468
Info Brother HL-L2395DW series
Location Humptulips
MakeModel Brother HL-L2395DW series, driverless, cups-filters 1.20.2
DeviceURI usb://Brother/HL-L2395DW%20series?serial=U64968K8N701257
State Idle
StateTime 1551840298
ConfigTime 1551840291
Type 36948
Accepting Yes
Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy retry-job
</DefaultPrinter>

[claydoh]

i'm sure this is relatively easy, because it's a brand new printer.

Actually, if the hardware is new, not based on previously used chipsets, it may not necessarily be supported until the CUPS folks can make or get a driver for it.

Also, a super quick googling of the printer model and Ubuntu brings this, which might get the scanner working:
https://support.brother.com/g/b/down...ll2395dw_us_as

As to the printer, which driver did you choose(there may be several, and some may work, others not)
Usually, all you need to do is plug in the printer, sometimes wait a little bit, and it takes care of choosing the correct and working driver automatically. Try unplugging it, deleting the printer in System Settings, and plug it back in.


Also, searching found this
https://support.brother.com/g/b/down...w_us_as&os=128
These look mostly recent, so this may be better, as the driver package looks to be newer than 18.04's included driver.

[przxqgl]

Actually, if the hardware is new, not based on previously used chipsets, it may not necessarily be supported until the CUPS folks can make or get a driver for it.

Also, a super quick googling of the printer model and Ubuntu brings this, which might get the scanner working:
https://support.brother.com/g/b/down...ll2395dw_us_as

As to the printer, which driver did you choose(there may be several, and some may work, others not)
Usually, all you need to do is plug in the printer, sometimes wait a little bit, and it takes care of choosing the correct and working driver automatically. Try unplugging it, deleting the printer in System Settings, and plug it back in.

Also, searching found this
https://support.brother.com/g/b/down...w_us_as&os=128
These look mostly recent, so this may be better, as the driver package looks to be newer than 18.04's included driver.

okay, i unplugged the printer, removed the configuration from the system settings, and plugged it back in again, and now, half an hour later, it still hasn't installed anything.

i followed the directions for installing brscan-skey which went smoothly, but didn't result in the scanner showing up in system settings, or anywhere obvious, and the scanner does not work.

same for the printer driver: everything went smoothly, the printer showed up in system settings, but does not appear to work.

😒

[kenj70]

Perhaps when you get your printer working then the scanner will work too. For additional help getting the scanner to work here is my contribution. I have a Canon AIO MX922 but the obstacles to overcome are widely searched for on the 'net.

https://www.kubuntuforums.net/showth...+mx920+scanner

Good luck to you,

-=Ken=-

[przxqgl]

it appears to work as a copier, but i have yet to get either the printer or the scanner to work, and it's my bed time. i'll be picking this project up again tomorrow.

[przxqgl]

okay, this is really frustrating...

i didn't do anything, but, apparently, something fell into place and now the printer works... still no scanner, and i didn't do anything else... really...

but the printer works. 😒

maybe if i shut it down and wait until tomorrow, the scanner will work, too. that would be ideal.

[claydoh]

the brscan-skey, as specified in the Downloads page, only allows a button(s) on the scanner to work in Linux, but do not actually give you the drivers.

From the first link I posted, you need the driver package, labeled "Scanner driver 64bit (deb package)
Linux (deb)" and will be called brscan4-something.deb , the download page also links to install instructions:
https://support.brother.com/g/b/down...ng=4&type3=566
Install this, and use Skanlite or Xsane to make sure the scanner works, then see of the scan button on the device works.


Is this using the wireless connection?
if it is set up a s wireless, you have to do some commandline work as specified on the page

so:
brsaneconfig4 -a name=MyShinyNewScanner model=(HL-L2395DW) ip=xx.xx.xx.xx << probably find that info on the device's screen or something.

[przxqgl]

the brscan-skey, as specified in the Downloads page, only allows a button(s) on the scanner to work in Linux, but do not actually give you the drivers.

you're right... D'OH! 😖

installing...

use Skanlite or Xsane to make sure the scanner works, then see of the scan button on the device works.

using skanlite it actually finds a device, but before it has a chance to display it in a way that i can see, it fails, and immediately replaces the device name with an alert box that says "Sorry - Opening the selected scanner failed." and gives me an OK button...

which isn't an awful lot of help, although it is somewhat more than it was detecting yesterday.

xSANE gives me a little more information: it says "Failed to open device `brother4:bus5;dev1': Error during device I/O." and a "Close" button.

Is this using the wireless connection?

no, it's not. i've got a USB-A to USB-B cable in the back, along with all the other cables.

[przxqgl]

Perhaps when you get your printer working then the scanner will work too. For additional help getting the scanner to work here is my contribution. I have a Canon AIO MX922 but the obstacles to overcome are widely searched for on the 'net.

https://www.kubuntuforums.net/showth...+mx920+scanner

Good luck to you,

your link definitely gave me more information, but none of it seemed to work.

"scanimage -L" tells me:

device `brother4:bus5;dev1' is a Brother HL-L2395DW USB scanner

"sudo apt install sane sane-utils libsane-extras" tells me

Reading package lists... Done
Building dependency tree
Reading state information... Done
sane-utils is already the newest version (1.0.27-1~experimental3ubuntu2).
libsane-extras is already the newest version (1.0.22.5).
sane is already the newest version (1.0.14-12build1).
0 to upgrade, 0 to newly install, 0 to remove and 0 not to upgrade.

which should be helpful, but isn't...

🤨

[claydoh]

you're right... D'OH! ��

installing...



using skanlite it actually finds a device, but before it has a chance to display it in a way that i can see, it fails, and immediately replaces the device name with an alert box that says "Sorry - Opening the selected scanner failed." and gives me an OK button...

which isn't an awful lot of help, although it is somewhat more than it was detecting yesterday.

xSANE gives me a little more information: it says "Failed to open device `brother4:bus5;dev1': Error during device I/O." and a "Close" button.



no, it's not. i've got a USB-A to USB-B cable in the back, along with all the other cables.

https://support.brother.com/g/s/id/l...edirect=on#101

which leads to
https://support.brother.com/g/s/id/l...rect=on#u13.04
which obviously seems outdated.

The download page has a "scanner setting file', which os the udev rules to allow scanning as normal, non-sudo user, but does not list support for newer Ubuntu.


I am leaning toward the permissions issue, lets check a few things
list the output of the lsusb command, so we can compare what scanimage says vs lsusb about device info
Look at the file /etc/sane.d/dll.conf and see of there s a line present containing 'brother4'
install xsane, and try running xsane with sudo, to see if this works.

intstall xsane, sane-utils, and

[przxqgl]

lsusb

Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 011: ID 0781:5571 SanDisk Corp. Cruzer Fit
Bus 001 Device 003: ID 1058:1130 Western Digital Technologies, Inc. My Book Essential (WDBACW)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 003: ID 058f:9254 Alcor Micro Corp. Hub
Bus 003 Device 002: ID 0451:2046 Texas Instruments, Inc. TUSB2046 Hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 002: ID 045e:0039 Microsoft Corp. IntelliMouse Optical
Bus 005 Device 005: ID 04f9:0429 Brother Industries, Ltd
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

/etc/sane.d/dll.conf has things listed alphabetically, and brother4 doesn't appear in the alphabetic list, but it does appear at the very end of the list, after umax1220u, v4l, and xerox_mfp

running xSANE as root gave me a REALLY SCARY message when i started it, saying

You try to run XSane as ROOT, that really is DANGEROUS! Do not send any bug reports when you have any problems while running XSane as root: YOU ARE ALONE!

but it appeared to work as expected...

[claydoh]

As it worked with sudo that tells us it is a permission issue which should be a fairly easy fix. I'm not sure that the package Brother have for this will work on 18.04, but if not a simple edit of a file should.


I'm on the road so it may be a spell before I can investigate.

Sent from my LG-H931 using Tapatalk

[przxqgl]

As it worked with sudo that tells us it is a permission issue which should be a fairly easy fix. I'm not sure that the package Brother have for this will work on 18.04, but if not a simple edit of a file should.

I'm on the road so it may be a spell before I can investigate.

no hurry, i found a work-around using my wife's up-to-date mac and my new ipad, which means that i can use the scanner over WIFI, save the .pdf files on the cloud, and download them to my ipad. it will be nice to be able to use it on my main computer, but i'm not as desperate as i was yesterday... 😉

[oshunluvr]

You might try just adding your user to the "scanner" group and logging out and back in.