LPrinter installation problem

[wtb32141]

It's a "Printer Installation Problem"--not a "LPrinter ...".

I ran hp-setup to install my new printer (Laserjet M277dw Color), and it failed. I got a 2567 Segmentation fault. It says, "Python gobject/dbus may be not installed". I'm running Kubuntu 16.10.Python is installed, but I know nil about "gobject/dbus".

The printer requires HPLIP version 3.15.4 or higher. Kubuntu 16.10 has HPLIP 3.16.7. The HPLIP documentation tells me that a driver plug-in is required to enable print, fax, or scan support. hp-setup is supposed to install the printer and download and install the plug-in.

Here is some of the output:

Checking for network connection...
Downloading plug-in from:
Receiving digital keys: /usr/bin/gpg --homedir /home/bb/.hplip/.gnupg --no-permission-warning --keyserver pgp.mit.edu --recv-keys 0x4ABA2F66DBD5A95894910E0673D770CDA59047B9
Creating directory plugin_tmp
Verifying archive integrity... All good.
Uncompressing HPLIP 3.16.7 Plugin Self Extracting Archive...

HP Linux Imaging and Printing System (ver. 3.16.7)
Plugin Installer ver. 3.0

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Plug-in version: 3.16.7
Installed HPLIP version: 3.16.7
Number of files to install: 42

note: Using PyQt5

Done.
./hplip-plugin-install: line 16: 2567 Segmentation fault (core dumped) $6 ./plugin_install.py $1 $2 $3 $4 $5
error: Python gobject/dbus may be not installed
error: Plug-in install failed.

Done.

Done.
Segmentation fault (core dumped)

END OF OUTPUT

Any suggestions you may have for a way to solve this problem will be appreciated.

[wtb32141]

This morning I ran this command: hp-check -t
with (1) the new HP Laser Jet M277 dw Color printer turned on and (2) the HP Laser Jet 1022 printed disconnected. The output is:

Saving output in log file: /home/bb/hp-check.log

HP Linux Imaging and Printing System (ver. 3.16.7)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper
dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has
the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version

warning: 12-16.10 version is not supported. Using 12-16.04 versions dependencies to verify and install...

---------------
| SYSTEM INFO |
---------------

Kernel: 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 GNU/Linux
Host: bb-GA-MA78GM-S2HP
Proc: 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 GNU/Linux
Distribution: 12 16.10
Bitness: 64 bit


-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.16.7
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for 12 distro 16.10 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.16.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.16.7
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no

Current contents of '/var/lib/hp/hplip.state' file:
[plugin]
installed = 1
eula = 1
version = 3.16.7

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 12/14/16 06:00:41
version = 3.16.7

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------
| COMPILEDEP |
--------------

make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'
error: gcc gcc - GNU Project C and C++ Compiler REQUIRED - 6.2.0 MISSING 'gcc needs to be installed'

-------------------------
| External Dependencies |
-------------------------

error: xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 - MISSING 'xsane needs to be installed'
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
error: avahi-utils avahi-utils OPTIONAL - - MISSING 'avahi-utils needs to be installed'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.19 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.25 OK -
network network -wget OPTIONAL - 1.18 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
error: dbus DBus - Message bus system REQUIRED - 1.10.10 MISSING 'DBUS may not be installed or not running'

----------------------
| Scan Configuration |
----------------------

scanext Scan-SANE-Extension REQUIRED - 3.16.7 OK -
'/etc/sane.d/dll.d/hpaio' not found.
hpaio HPLIP-SANE-Backend REQUIRED - 3.16.7 OK 'hpaio found in /etc/sane.d/dll.conf'

------------------------
| General Dependencies |
------------------------

error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'
error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.0.2 MISSING 'libcrypto needs to be installed'
sane SANE - Scanning library REQUIRED - - OK -
error: sane-devel SANE - Scanning library development files REQUIRED - - MISSING 'sane-devel needs to be installed'
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
error: libjpeg libjpeg - JPEG library REQUIRED - - MISSING 'libjpeg needs to be installed'
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.5.2 OK -
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.4 OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 4.11.4 MISSING 'python3-pyqt4-dbus needs to be installed'
libpthread libpthread - POSIX threads library REQUIRED - b'2.24' OK -
error: python3-devel Python devel - Python development files REQUIRED 2.2 3.5.2 MISSING 'python3-devel needs to be installed'
error: cups-image CUPS image - CUPS image development files REQUIRED - - MISSING 'cups-image needs to be installed'
error: libusb libusb - USB library REQUIRED - 1.0 MISSING 'libusb needs to be installed'
python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.11.4 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.3.0 OK -
error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'
python3-xml Python XML libraries REQUIRED - 2.2.0 OK -
error: cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - MISSING 'cups-devel needs to be installed'

---------------------
| Python Extentions |
---------------------

cupsext CUPS-Extension REQUIRED - 3.16.7 OK -
hpmudext IO-Extension REQUIRED - 3.16.7 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY' is a Hewlett-Packard HP_Color_LaserJet_MFP_M277dw all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

Device URI Model
------------------------------------------------------ -------------------------------
hp:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY HP Color LaserJet MFP M277dw

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------


HP-Color-LaserJet-MFP-M277dw
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY
PPD: /etc/cups/ppd/HP-Color-LaserJet-MFP-M277dw.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-MFP-M277dw.ppd ppd file
PPD Description:
Printer status: printer HP-Color-LaserJet-MFP-M277dw is idle. enabled since Wed 14 Dec 2016 06:00:12 AM CST
Required plug-in status: Installed
Communication status: Good

HP-Color-LaserJet-MFP-M277dw-Fax-2
----------------------------------
Type: Fax
Device URI: hpfax:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY
PPD: /etc/cups/ppd/HP-Color-LaserJet-MFP-M277dw-Fax-2.ppd
warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-MFP-M277dw-Fax-2.ppd ppd file
PPD Description:
Printer status: printer HP-Color-LaserJet-MFP-M277dw-Fax-2 is idle. enabled since Wed 14 Dec 2016 06:00:12 AM CST
Required plug-in status: Installed
Communication status: Good

HP-LaserJet-1022
----------------
Type: Printer
Device URI: hp:/usb/HP_LaserJet_1022?serial=JM0QEYN
PPD: /etc/cups/ppd/HP-LaserJet-1022.ppd
warning: Failed to read /etc/cups/ppd/HP-LaserJet-1022.ppd ppd file
PPD Description:
Printer Unplugged or turned offrJet-1022 disabled since Tue 13 Dec 2016 07:01:06 AM CST -
Optional plug-in status: Installed
error: Unable to communicate with device (code=12): hp:/usb/HP_LaserJet_1022?serial=JM0QEYN
error: Device not found
error: Communication status: Failed

HP_Color_LaserJet_MFP_M277dw
----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY
PPD: /etc/cups/ppd/HP_Color_LaserJet_MFP_M277dw.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_MFP_M277dw.ppd ppd file
PPD Description:
Printer status: printer HP_Color_LaserJet_MFP_M277dw is idle. enabled since Wed 14 Dec 2016 06:00:12 AM CST
Required plug-in status: Installed
Communication status: Good

HP_Color_LaserJet_MFP_M277dw_2
------------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY
PPD: /etc/cups/ppd/HP_Color_LaserJet_MFP_M277dw_2.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_MFP_M277dw_2.ppd ppd file
PPD Description:
Printer status: printer HP_Color_LaserJet_MFP_M277dw_2 is idle. enabled since Wed 14 Dec 2016 06:00:12 AM CST
Required plug-in status: Installed
Communication status: Good

HP_Color_LaserJet_MFP_M277dw_fax
--------------------------------
Type: Fax
Device URI: hpfax:/usb/HP_Color_LaserJet_MFP_M277dw?serial=VNB8J4J9GY
PPD: /etc/cups/ppd/HP_Color_LaserJet_MFP_M277dw_fax.ppd
warning: Failed to read /etc/cups/ppd/HP_Color_LaserJet_MFP_M277dw_fax.ppd ppd file
PPD Description:
Printer status: printer HP_Color_LaserJet_MFP_M277dw_fax is idle. enabled since Wed 14 Dec 2016 06:00:12 AM CST
Required plug-in status: Installed
Communication status: Good

--------------
| PERMISSION |
--------------

USB HP-Color-LaserJet-MFP-M277dw Required - - OK Node:'/dev/bus/usb/001/003' Perm:' root lp rw- rw- rw- rw- r--'

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libtool' package is missing/incompatible
error: 'libtool-bin' package is missing/incompatible
error: 'build-essential' package is missing/incompatible
error: 'libcups2' package is missing/incompatible
error: 'libdbus-1-dev' package is missing/incompatible
error: 'openssl' package is missing/incompatible
error: 'libsane-dev' package is missing/incompatible
error: 'libjpeg-dev' package is missing/incompatible
error: 'python3-dev' package is missing/incompatible
error: 'libcupsimage2-dev' package is missing/incompatible
error: 'libusb-1.0.0-dev' package is missing/incompatible
error: 'libsnmp-dev' package is missing/incompatible
error: 'snmp-mibs-downloader' package is missing/incompatible
error: 'libcups2-dev' package is missing/incompatible
error: 'cups-bsd' package is missing/incompatible
error: 'cups-client' package is missing/incompatible

Missing Optional Dependencies
-----------------------------
error: 'gtk2-engines-pixbuf' package is missing/incompatible
error: 'xsane' package is missing/incompatible
error: 'avahi-utils' package is missing/incompatible
error: 'python3-notify2' package is missing/incompatible
error: 'python3-dbus.mainloop.qt' package is missing/incompatible

Total Errors: 17
Total Warnings: 0

Done.

Apparently the M277 dw's required plug-in was installed OK (did not fail), but a slew of HPLIP's required package dependencies are missing. I don't understand. The printer requires version 3.15.4 of HPLIP. I'm running Kubuntu 16.10, which contains HPLIP version 3.16.7. Can someone please explain to me the apparent inconsistency of the HPLIP version numbers and the missing dependencies noted in hp-check -t's output?

[oshunluvr]

Have you tried installing the missing depends?

BTW, it would be helpful if you enclosed a long output like the above with Quote tags. It makes the post more readable.

[Qqmike]

(typo) quote tags --> code tags

[oshunluvr]

(typo) quote tags --> code tags

Either would do IMO

[Qqmike]

Looks like it might be one of those slows days around here! Where's Woody? (I like the vertical scroll bar on the right of a code box.)

[wtb32141]

I have some interesting news re my "printer problem." Despite all those error messages and missing dependencies, the printer works great. It prints (in color!), copies, scans, the automatic duplexer works, and I can print pages in landscape or portrait orientation. I have done not one thing to "fix" the printer. I decided to try it before installing a bunch of stuff to solve "missing packages" that turned out to be unnecessary. I have not tried the unit's fax feature because I no longer have a land-line phone. It's doing everything I wanted it to do.

[Qqmike]

I have some interesting news re my "printer problem." Despite all those error messages and missing dependencies, the printer works great.

I believe it. I've had such issues, too, now and then, in Kubuntu and in Windows. I concluded, as you have, that as long as the printer "works," I can disregard what my OS is upset about.