Announcement

**oshunluvr** · Aug 27, 2015, 04:03 PM

Make sure /etc/sane.d/dll.conf has net (if it's network attached) or hpaio (USB attached) listed (without a # in front of them) and all the other drivers are remarked out (have a # in front of them). Some HP devices on't like other drivers being loaded.

FYI, using CODE tags helps the readability of your posts for long file cut-n-pastes.

**Snowhog** · Aug 27, 2015, 04:43 PM

From the hp-check results:
[QUOTE]
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Deskjet_3520_series
----------------------
Type: Unknown
Device URI: dnssd://Deskjet%203520%20series%20%5B5DEC84%5D._ipp._tcp.l ocal/?uuid=1c852a4
d-b800-1f08-abcd-28924a5dec84
PPD: /etc/cups/ppd/HP_Deskjet_3520_series.ppd
PPD Description: HP Deskjet 3520 Series, hpcups 3.15.7
Printer status: printer HP_Deskjet_3520_series is idle. enabled since Thu 27 Aug 2015 1
1:36:20 AM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices./QUOTE]

**jlittle** · Aug 28, 2015, 02:23 AM

Have you installed "xsane"? This should be a dependency of hplip-gui IMO, but is only a "recommends". Your HPLIP install is set up to use xsane.

If you have, running xsane from konsole might give clues. However, when I do that, I get 503 lines of of errors before it starts and works successfully, so it might be hard to see what's wrong.

**Virgomale8** · Aug 28, 2015, 10:11 AM

Huh?

Originally posted by jlittle View Post

Have you installed "xsane"? This should be a dependency of hplip-gui IMO, but is only a "recommends". Your HPLIP install is set up to use xsane.

If you have, running xsane from konsole might give clues. However, when I do that, I get 503 lines of of errors before it starts and works successfully, so it might be hard to see what's wrong.

Neither application is going to work HPLIP cannot find the system tray and will not load..... Nothing's going to work after that...

**Virgomale8** · Aug 28, 2015, 11:54 AM

Originally posted by Virgomale8 View Post

Neither application is going to work HPLIP cannot find the system tray and will not load..... Nothing's going to work after that...

I removed the system tray panel and reinstalled it. HPLIP loaded properly. I then ran hp-setup 192.168.1.117 from the terminal. The printer now appears in HPLIP.

Hp-check -t now reports:

arnett@arnett-Latitude-D510:~$ hp-check -t
Saving output in log file: /home/arnett/hp-check.log

HP Linux Imaging and Printing System (ver. 3.15.7)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-15 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP
supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed
to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied
package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper
dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check
both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

Kernel: 3.19.0-26-generic #28-Ubuntu SMP Tue Aug 11 14:16:45 UTC 2015 GNU/Linux
Host: arnett-Latitude-D510
Proc: 3.19.0-26-generic #28-Ubuntu SMP Tue Aug 11 14:16:45 UTC 2015 GNU/Linux
Distribution: ubuntu 15.04
Bitness: 32 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.15.7
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 15.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.15.7

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.15.7
html=/usr/share/doc/hplip-3.15.7
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.15.7
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[installation]
date_time = 08/28/2015 13:49:35
version = 3.15.7

[upgrade]
notify_upgrade = true
last_upgraded_time = 1440525280
pending_upgrade_time = 0

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = hp:/net/Deskjet_3520_series?ip=192.168.1.117
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-
Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

gs GhostScript - PostScript and PDF language interpreter and previewe
r REQUIRED 7.05 9.15 OK -
scanimage scanimage - Shell scanning program OPTIO
NAL 1.0 1.0.24 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIO
NAL 0.9 0.998 OK -
cups CUPS - Common Unix Printing System REQUI
RED 1.1 2.0.2 OK 'CUPS Scheduler is running'
policykit PolicyKit - Administrative policy framework OPTIO
NAL - 0.105 OK -
network network -wget OPTIO
NAL - 1.16.1 OK -
avahi-utils avahi-utils OPTIO
NAL - 0.6.31 OK -
dbus DBus - Message bus system REQUI
RED - 1.8.12 OK -

-------------------------
| General Dependencies |
-------------------------

libcrypto libcrypto - OpenSSL cryptographic library REQUI
RED - 1.0.1 OK -
python-dbus Python DBus - Python bindings for DBus REQUI
RED 0.80.0 1.2.0 OK -
reportlab Reportlab - PDF library for Python OPTIO
NAL 2.0 3.1.44 OK -
python-notify Python libnotify - Python bindings for the libnotify Desktop notif
ications OPTIONAL - - OK -
pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUI
RED 4.0 4.11.3 OK -
python-xml Python XML libraries REQUI
RED - 2.1.0 OK -
libusb libusb - USB library REQUI
RED - 1.0 OK -
cups-image CUPS image - CUPS image development files REQUI
RED - 2.0.2 OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUI
RED 5.0.9 5.7.2 OK -
sane-devel SANE - Scanning library development files REQUI
RED - 1.0.24 OK -
pil PIL - Python Imaging Library (required for commandline scanning wi
th hp-scan) OPTIONAL - 1.1.7 OK -
python2X Python 2.2 or greater - Python programming language REQUI
RED 2.2 2.7.9 OK -
pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUI
RED 4.0 4.11.3 OK -
libjpeg libjpeg - JPEG library REQUI
RED - - OK -
libpthread libpthread - POSIX threads library REQUI
RED - 2.21 OK -
python-devel Python devel - Python development files REQUI
RED 2.2 2.7.9 OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUI
RED - 2.0.2 OK -
sane SANE - Scanning library REQUI
RED - 1.0.24 OK -

---------------
| COMPILEDEP |
---------------

libtool libtool - Library building support services REQUI
RED - 2.4.2 OK -
gcc gcc - GNU Project C and C++ Compiler REQUI
RED - 4.9.2 OK -
make make - GNU make utility to maintain groups of programs REQUI
RED 3.0 4.0 OK -

----------------------
| Python Extentions |
----------------------

cupsext CUPS-Extension REQUI
RED - 3.15.7 OK -
hpmudext IO-Extension REQUI
RED - 3.15.7 OK -

-----------------------
| Scan Configuration |
-----------------------

scanext Scan-SANE-Extension REQUI
RED - 3.15.7 OK -
hpaio HPLIP-SANE-Backend REQUI
RED - 3.15.7 OK 'hpaio found in /etc/sane.d/dll.co
nf'

-----------------------
| Other Dependencies |
-----------------------

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

No Scanner found.

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP_Deskjet_3520_series
----------------------
Type: Unknown
Device URI: dnssd://Deskjet%203520%20series%20%5B5DEC84%5D._ipp._tcp.l ocal/?uuid=1c852a4
d-b800-1f08-abcd-28924a5dec84
PPD: /etc/cups/ppd/HP_Deskjet_3520_series.ppd
PPD Description: HP Deskjet 3520 Series, hpcups 3.15.7
Printer status: printer HP_Deskjet_3520_series is idle. enabled since Fri 28 Aug 2015 0
1:04:42 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backen
d for HP-Devices.

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 0
Total Warnings: 1

Done.
arnett@arnett-Latitude-D510:~$

Upon restarting the system, HPLIP loads into the system tray. Although the printer is installed and configured in the KDE system settings it does not show in HPLIP or HPLIP device manager. Why can't HPLIP find the printer?

**jlittle** · Aug 28, 2015, 05:28 PM

Originally posted by Virgomale8 View Post

Neither application is going to work HPLIP cannot find the system tray and will not load..... Nothing's going to work after that...

Huh?
Works for me. K menu -> System -> HPLIP Toolbox. Or hp-toolbox in a console. Or alt-f2 "hp".

Also, running xsane directly (K menu -> Graphics -> XSane Image scanning program) finds the device, as does Skanlite.

[Edit] When you said "HPLIP cannot find the system tray" I jumped to the conclusion that your problem was the system tray problem that is common on Vivid systems upgraded from utopic, where when we log in HPLIP says it can't find the system tray (even though it has) and exits. No, maybe your problem is "No Installed HP devices found.", despite having added it through KDE.

I've solved this problem in the past by fixing the IP address of the printer, using its control panel. Choose an IP outside the range handed out by DHCP by your router; mine is 192.168.1.200. Then run hp-setup and click "Show Advance Options", check "Manual Discovery" and type in the IP address.
Click next and I hope it finds the printer immediately. (Mine complains about not finding the Fax PPD file, and says the fax won't be set up. This is in fact a good thing for me, I have used fax once in 20 years.)

**oshunluvr** · Aug 29, 2015, 09:05 AM

Originally posted by jlittle View Post

Huh?
Works for me. K menu -> System -> HPLIP Toolbox. Or hp-toolbox in a console. Or alt-f2 "hp".

Also, running xsane directly (K menu -> Graphics -> XSane Image scanning program) finds the device, as does Skanlite.

[Edit] When you said "HPLIP cannot find the system tray" I jumped to the conclusion that your problem was the system tray problem that is common on Vivid systems upgraded from utopic, where when we log in HPLIP says it can't find the system tray (even though it has) and exits. No, maybe your problem is "No Installed HP devices found.", despite having added it through KDE.

I've solved this problem in the past by fixing the IP address of the printer, using its control panel. Choose an IP outside the range handed out by DHCP by your router; mine is 192.168.1.200. Then run hp-setup and click "Show Advance Options", check "Manual Discovery" and type in the IP address.
Click next and I hope it finds the printer immediately. (Mine complains about not finding the Fax PPD file, and says the fax won't be set up. This is in fact a good thing for me, I have used fax once in 20 years.)

I'm having exactly the experience you describe. I just wait for hp-systray to fail, then kill the 2 processes it leaves behind, then re-launch it and it works fine.

**Virgomale8** · Sep 01, 2015, 01:46 PM

This works

Originally posted by oshunluvr View Post

I'm having exactly the experience you describe. I just wait for hp-systray to fail, then kill the 2 processes it leaves behind, then re-launch it and it works fine.

I found a couple of things to check in order to make sure that HPLIP works right. First, delete any failed printers that failed setup. Also, make sure that the HP printer doesn't need to be reset to enable wireless communication. Then, make sure that the setup routine carries through the wireless connection setup. it should work reliably after that. Do a few scans, then restart your computer and scan something else. I used playing cards...

**oshunluvr** · Sep 01, 2015, 03:12 PM

I'm not having any issues at all with the printer or scanner - just the tray app. The printer and scanner work perfectly whether or not the HP icon is there. I just can't check it out without going through System Settings. Really, the systray thingy is just a convenience item IMO.

**Virgomale8** · Sep 06, 2015, 01:04 PM

Try removing the panel entirely, rebooting and reinstalling the default panel. HPLIP may load...

Announcement

HP 3521 all-in-one driver problems

HP 3521 all-in-one driver problems

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment