Chrome has stopped working

[garryknight]

Thanks, Snowhog. My friend reports that her Chrome has stopped working. She says, "It starts opening but it never actually opens, and it also never appears in my System Activity list". I've suggested that she uninstall and reinstall it but I guess it could be down to her Chrome settings.

[Snowhog]

I know each has their personal preferences, but I stopped using Chromium in favour of Firefox. Is your friend actually using Google's Chrome browser, or Chromium?

[garryknight]

It's Chrome she's using. She has Firefox installed but it crashes every time she tries to run it and we can't determine why. It's late here but tomorrow I'll get her to run Chrome from a console and see if there are any error messages.

[Snowhog]

Have her clear the caches.

[garryknight]

Yes, good suggestion. Since she can't run it she'll have to do the job manually.

Edit: She's found out that other people have the same problem. When she runs it from a shell, it reports that libudev.so.0 is missing. Kubuntu 14.04 uses libudev.so.1. It might work if she symlinks one to the other but in the meantime she's trying out Chromium and has also managed to get Firefox limping along.

Anyway, this is all off-topic for this thread. Thanks again, Snowhog, for your suggestion.

[jlittle]

Not just the caches, rename the .mozilla/firefox folder in her home directory. Maybe something is corrupt in there.

[garryknight]

Thanks, John, she did all that some time ago to no avail. We've both tried a great many ways to get her browsers working properly but a solution remains elusive.