LibreOffice - Silent Crash on 4.1.1.2

[asdinnie]

Hi All

Just installed (two days ago) the latest update to LibreOffice, being Version: 4.1.1.2 [Build ID: 410m0(Build:2)]

asd@asd-laptop:~$apt-cache policy libreoffice-writer
libreoffice-writer:
  Installed: 1:4.1.1-0ubuntu1~raring1
  Candidate: 1:4.1.1-0ubuntu1~raring1
  Version table:
 *** 1:4.1.1-0ubuntu1~raring1 0
        500 http://ppa.launchpad.net/libreoffice/ppa/ubuntu/ raring/main i386 Packages
        100 /var/lib/dpkg/status
     1:4.0.2-0ubuntu1 0
        500 http://au.archive.ubuntu.com/ubuntu/ raring/main i386 Packages

I am now getting silent crashes frequently, mainly (or always?) upon trying to Save/Save As LO files (using KDE dialogs).
Typically when trying to select or change a filename. Major PITA as its hard to save your work before a crash!
Is anyone else having the same problem?

I am not sure how to get more info as there is nothing intercepting the crash before it goes back to the KDE desktop..
Anyone got any ideas of how to pick up a bug dialog? The only think I can think of is running LO through a terminal.

BTW The debug symbols for LO are not installed
(its a 0.5GB for that debug library alone and I am on a restricted GB account, normal in the Australian ISP industry).

Any help would be greatly appreciated.

Cheers, thanks

Andy

Addendum:

I noticed these errors in the terminal window when I tried to reproduce the problem when running LO from a prompt. Did not get the problem but these do not look right (related?):

asd@asd-laptop:~$ libreoffice
"/org/freedesktop/UDisks2/drives/hp______DVDRAM_GT31L_KZMB1575539" : property "Drive" does not exist 
"/org/freedesktop/UDisks2/drives/WDC_WD7500BPKT_00PK4T0_WD_WXD1A11V3246" : property "Drive" does not exist 
"/org/freedesktop/UDisks2/drives/WDC_WD7500BPKT_00PK4T0_WD_WXD1A11V3246" : property "DeviceNumber" does not exist 
"/org/freedesktop/UDisks2/drives/WDC_WD7500BPKT_00PK4T0_WD_WXD1A11V3246" : property "Device" does not exist 
LibreOffice(3085): couldn't create slave: "Unable to create io-slave:
klauncher said: Unknown protocol ''.

[NickStone]

Udisks2 is the KDE library for mounting disks/partitons. If you are trying to save files on to a disk/partition that is not mounted it might cause LO to crash. Check that the disks / partitions are mounted before running LO and see if it still crashes when trying to save.

[asdinnie]

Hi Nick
Thanks for the reply.
Its definitely mounted (as its my main partition that I work on). Am not sure whether its a red herring?

Anyway here are my mounted devices:

asd@asd-laptop:~$ sudo fdisk -l
[sudo] password for asd: 

Disk /dev/sda: 750.2 GB, 750156374016 bytes
255 heads, 63 sectors/track, 91201 cylinders, total 1465149168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disk identifier: 0xb5fe5aff

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1   *        2048    51204095    25601024    7  HPFS/NTFS/exFAT
/dev/sda2        51204096  1405973627   677384766   83  Linux
/dev/sda3      1405974526  1465147391    29586433    5  Extended
Partition 3 does not start on physical sector boundary.
/dev/sda5      1457176576  1465147391     3985408   82  Linux swap / Solaris
/dev/sda6      1405974528  1457174527    25600000   83  Linux

Also this indicates the above error messages were from the HDD mounted?

asd@asd-laptop:~$ sudo lshw -short
H/W path        Device      Class          Description
======================================================
snip... 

/0/1            scsi0       storage        
/0/1/0.0.0      /dev/sda    disk           750GB WDC WD7500BPKT-0
/0/1/0.0.0/1    /dev/sda1   volume         24GiB Windows NTFS volume
/0/1/0.0.0/2    /dev/sda2   volume         646GiB EXT4 volume
/0/1/0.0.0/3    /dev/sda3   volume         28GiB Extended partition
/0/1/0.0.0/3/5  /dev/sda5   volume         3892MiB Linux swap / Solaris partition
/0/1/0.0.0/3/6  /dev/sda6   volume         24GiB Linux filesystem partition
/0/2            scsi1       storage        
/0/2/0.0.0      /dev/cdrom  disk           DVDRAM GT31L

Cheers

Andy

[NickStone]

After discovering that you typed libreoffice in the terminal to run it I started thinking that you run Libreoffice by typing soffice --writer (or whatever office app you want to run). So I tried it on my laptop which runs Manjaro (Arch based) to discover that 1. libreoffice command does run the app and 2. I discovered that I have a beta version of Libreoffice (version Build ID: 4.1.1.2 Arch Linux build-2). I never instructed to download a beta version I always thought I had the current stable version.

Anyway I tried to replicate your bug as I had the same version by editing and saving a file but it worked without issues.

I still think your problem is something to do with the disks/partitions your version of kubuntu sets up.

Do you still have a stable version of libreoffice installed? If so, does that produce the same error/crash?

[NickStone]

It could also be simply an issue with your build of Libreoffice 4.1.1-0. If there is the 4.1.1.2 build for Ubuntu available.

Just had a look on launchpad and it appears that a pre-release exists for raring is at version 4.1.0 I think you might have the pre-release for saucy that couold be whats giving you the crash/bug

[asdinnie]

Hi Nick

Thanks for your two replies.

To answer your questions:
1. I downloaded a legit version of LO from the LO ppa from the Ubuntu launchpad. It should be the raring version as I have the ppa set up for raring (checked Synaptic, it is).
2. No. I do not have an alternative version of LO at the moment to test it out.
3. The ppa shows both raring and saucy versions of LO 4.1.1 (https://launchpad.net/~libreoffice/+.../ppa/+packages)

Curiously, the About dialog in LO says 4.1.2 whereas the ppa says 4.1.1.
I might see if I can pass this info onto the package maintainer, in case there is an error there causing mine as well??

Cheers

Andy

[NickStone]

I was looking under the libreoffice pre-release not the libreoffice ppa of the launchpad website and it looks like the website hasn't been updated

[asdinnie]

Oops. Make it 4.1.1 in both cases.
Brain freeze moment :-(

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