$ lspci -vnn | grep VGA -A 10 00:02.0 VGA compatible controller [0300]: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller [8086:0152] (rev 09) (prog-if 00 [VGA controller]) Subsystem: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller [8086:2036] Flags: bus master, fast devsel, latency 0, IRQ 32 Memory at f7800000 (64-bit, non-prefetchable) [size=4M] Memory at e0000000 (64-bit, prefetchable) [size=256M] I/O ports at f000 [size=64] [virtual] Expansion ROM at 000c0000 [disabled] [size=128K] Capabilities: Kernel driver in use: i915 Kernel modules: i915 $ glxinfo | grep OpenGL OpenGL vendor string: Intel Open Source Technology Center OpenGL renderer string: Mesa DRI Intel(R) Ivybridge Desktop OpenGL core profile version string: 4.2 (Core Profile) Mesa 18.0.5 OpenGL core profile shading language version string: 4.20 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile OpenGL core profile extensions: OpenGL version string: 3.0 Mesa 18.0.5 OpenGL shading language version string: 1.30 OpenGL context flags: (none) OpenGL extensions: OpenGL ES profile version string: OpenGL ES 3.0 Mesa 18.0.5 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.00 OpenGL ES profile extensions: $ firefox -url about:support # save page $ htmp2text 'Troubleshooting Information.xml' **** Give Firefox a tune up **** Refresh Firefox… **** Try Safe Mode **** Restart with Add-ons Disabled… ****** Troubleshooting Information ****** This page contains technical information that might be useful when you're trying to solve a problem. 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Copy raw data to clipboard Copy text to clipboard ***** Application Basics ***** Name Firefox Version 61.0.1 Build ID 20180704192850 Update History Show Update History User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0 OS Linux 4.15.0-29-generic Profile Directory Open Directory /home/dr/.mozilla/firefox/ wo5m7r7a.default Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 0/4 Enterprise Policies Inactive Google Key Found Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles ***** Crash Reports for the Last 3 Days ***** Report ID Submitted All_Crash_Reports This application has not been configured to display crash reports. ***** Firefox Features ***** Name Version ID Activity Stream 2018.06.29.1026-fa231556 activity-stream@mozilla.org Application Update Service 2.0 aushelper@mozilla.org Helper Firefox Screenshots 32.1.0 screenshots@mozilla.org Follow-on Search Telemetry 0.9.7 followonsearch@mozilla.com Form Autofill 1.0 formautofill@mozilla.org Photon onboarding 1.0 onboarding@mozilla.org Pocket 1.0.5 firefox@getpocket.com Web Compat 2.0 webcompat@mozilla.org WebCompat Reporter 1.0.0 webcompat- reporter@mozilla.org ***** Extensions ***** Name Version Enabled ID ***** Security Software ***** Type Name Antivirus Antispyware Firewall ***** Graphics ***** Features Compositing Basic Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_profile GLX_ARB_create_context_robustness GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_buffer_age GLX_EXT_create_context_es2_profile 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OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_profile GLX_ARB_create_context_robustness GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_buffer_age GLX_EXT_create_context_es2_profile GLX_EXT_create_context_es_profile WebGL 2 Driver WSI Info GLX_EXT_fbconfig_packed_float GLX_EXT_framebuffer_sRGB GLX_EXT_import_context GLX_EXT_texture_from_pixmap GLX_EXT_visual_info GLX_EXT_visual_rating GLX_INTEL_swap_event GLX_MESA_copy_sub_buffer GLX_MESA_multithread_makecurrent GLX_MESA_query_renderer GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync WebGL 2 Driver Renderer Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Desktop WebGL 2 Driver Version 4.2 (Core Profile) Mesa 18.0.5 GL_3DFX_texture_compression_FXT1 GL_AMD_conservative_depth GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_trinary_minmax GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_object_purgeable GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance 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GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object WebGL 2 Driver Extensions GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map_array GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ATI_blend_equation_separate GL_ATI_texture_float GL_EXT_abgr GL_EXT_blend_equation_separate GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_shader_integer_mix GL_EXT_shader_samples_identical GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_IBM_multimode_draw_arrays GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_robustness GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba GL_NV_conditional_render GL_NV_depth_clamp GL_NV_packed_depth_stencil GL_NV_texture_barrier GL_OES_EGL_image GL_S3_s3tc EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WebGL 2 Extensions WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context GPU #1 Active Yes Description Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Desktop Vendor ID Intel Open Source Technology Center Device ID Mesa DRI Intel(R) Ivybridge Desktop Driver Version 3.0 Mesa 18.0.5 GPU #2 Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend none CairoUseXRender 0 Decision Log HW_COMPOSITING blocked by default: Acceleration blocked by platform OPENGL_COMPOSITING unavailable by default: Hardware compositing is disabled opt-in by default: WebRender is an opt-in feature WEBRENDER unavailable by runtime: Build doesn't include WebRender OMTP disabled by default: Disabled by default Crash Guard Disabled Features Workarounds Failure Log ***** Media ***** Audio remote Backend Max 2 Channels Preferred Sample 44100 Rate Output Devices Name Group Vendor State Preferred Format Channels Rate Latency / default: Built-in devices/ S16LE, default: Audio pci0000: Intel support: 44100, Analogue 00/0000: Corporation Enabled All S16LE 2 support: 0 - 0 Stereo 00:1b.0/ S16BE 1 - sound/ F32LE 384000 card0 F32BE Input Devices Name Group Vendor State Preferred Format Channels Rate Latency / default: Monitor devices/ S16LE, default: of Built- pci0000: Intel support: 44100, in Audio 00/0000: Corporation Enabled None S16LE 2 support: 0 - 0 Analogue 00:1b.0/ S16BE 1 - Stereo sound/ F32LE 384000 card0 F32BE / default: Built-in devices/ S16LE, default: Audio pci0000: Intel support: 44100, Analogue 00/0000: Corporation Enabled All S16LE 2 support: 0 - 0 Stereo 00:1b.0/ S16BE 1 - sound/ F32LE 384000 card0 F32BE ***** Important Modified Preferences ***** browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.first_run false browser.places.smartBookmarksVersion 8 browser.startup.homepage_override.buildID 20180704192850 browser.startup.homepage_override.mstone 61.0.1 browser.urlbar.placeholderName Google extensions.lastAppVersion 61.0.1 media.gmp.storage.version.observed 1 network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf privacy.sanitize.pending [] security.sandbox.content.tempDirSuffix 4882a0f3-9238-4aa4-a0af- ff72921eda13 **** user.js Preferences **** Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. ***** Important Locked Preferences ***** ***** Places Database ***** Integrity Verify Integrity ***** JavaScript ***** Incremental GC true ***** Accessibility ***** Activated false Prevent Accessibility 0 ***** Library Versions ***** Expected minimum version Version in use NSPR 4.19 4.19 NSS 3.37.3 3.37.3 NSSSMIME 3.37.3 3.37.3 NSSSSL 3.37.3 3.37.3 NSSUTIL 3.37.3 3.37.3 ***** Sandbox ***** Seccomp-BPF (System Call Filtering) true Seccomp Thread Synchronisation true User Namespaces true Content Process Sandboxing true Media Plugin Sandboxing true Content Process Sandbox Level 4 Effective Content Process Sandbox Level 4 *** Rejected System Calls *** # Seconds Ago PID TID Process Type Syscall Arguments ***** Internationalisation & Localisation ***** Application Settings Requested Locales ["en-GB","en-US"] Available Locales ["en-GB","en-ZA","en-US"] App Locales ["en-GB","en-US","en-ZA","und"] Regional Preferences ["en-GB"] Default Locale "und" Operating System System Locales ["en-GB"] Regional Preferences ["en-GB"]